Senior Backend Software Engineer - Customer Service Platform - Seattle

About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.Join us.

AboutThe Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:

1. Develop large-scale software systems that powers ByteDance appImprove system design and architecture to ensure high stability, performance and reliability of the product
2. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development
3. Research, design, and develop computer and network software or specialized utility programs.
4. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
5. Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.