Senior Automation Analyst

Hanover Insurance Group, Inc. Worcester , MA 01601

Posted 2 months ago


Our Information Technology department is seeking a Lead Automation Analyst to join in supporting our newly formed Enterprise Automation Practice in our Worcester, MA Corporate Headquarters.

If you are curious and love collaborating, innovating, and learning, then we want to hear from you. This is an exciting opportunity for a highly organized and motivated automation expert looking for a new creative challenge supporting the enterprise. As a member of the team, you are a tech-savvy professional with an in-depth understanding of the enterprises business goals. You are methodical, have excellent communication and time management skills - and can utilize those skills effectively across various business units. Ultimately, Automation Analyst is responsible for driving transformation/automation projects, build generic frameworks, enable process baseline activity, assist in building automation playbook, drive governance, and successfully deliver projects. The role can evolve over time as the automation practice begins to mature. With your solid blend of technical, and business skills, you will successfully partner with areas across the enterprise with their automation initiatives. This is a Full-time, Exempt role.


  • The Process Design Expert will work with business process owners to identify, analyze and capture business processes baseline that are candidate's for automation.

  • Create road mapsand managed implementation plan for process automation.

  • Partner with SMEs to create process flows, process maps and other documentation as required to complete assessments

  • Selects the appropriate set of technological tools and features for automation projects, ensures the alignment of the solution with enterprise guidelines and framework

  • Gather requirements related to automation opportunities, working closely with subject matter experts (SMEs) for specific process areas

  • Process Design Documentation (PDD, TDD) for handover to developers

  • Ensures process changes are appropriate, accurate, effective, and compliant

  • Ensures a healthy automation pipeline, while leading the operational management of the virtual workforce

  • Ensures issues are accurately documented, escalated, and resolved in a timely manner

  • Escalates issues and risks to management where appropriate

  • Drive data driven project selection and decision making

  • Champions and markets Intelligent Automation at Hanover.


  • Bachelor's degree in business or information technology studies

  • 5+ years of relevant experience

  • Experience with business analysis or project management within RPA, process improvement, process optimization or process re-engineering

  • Experience working with cognitive automation tools

  • Strong understanding of process design and development including technology life cycle, project planning, requirements definition, developing project business cases, technology testing and operational transition

  • The ability to learn quickly and progress rapidly through automation tool training with a desire to take on more responsibility

  • Experience in agile methodology, project management tools

  • Awareness of Artificial Intelligence technologies and software automation

  • Good understanding of various automation components and features

  • Familiar with leading RPA and intelligent automation tools. Personal and Professional Competencies:

  • Communicates clearly, both written and verbally, with internal and external business partners

  • A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

  • Strong analytical skills and the ability to improvise & apply automation solutions to business processes

  • Strong learning agility; ability to pick up multiple automation tools/processes.

  • Business acumen and a solid understanding of direct business line preferred

  • Highly motivated, self-directed, with the ability and desire to have a real impact on an organization.

  • Taking strategy and putting it into action.

EEO Statement:

"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

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Senior Automation Analyst

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