Senior Associate, Trust & Safety - Identity

About the Team

DoorDash's Trust and Safety team is seeking an experienced program manager to oversee our work in the identity space. Trust and Safety is focused on proactively mitigating safety risks on the DoorDash platform while also responding to safety incidents quickly, effectively, and empathetically to ensure our consumers, dashers, and merchants have a high-quality and safe experience. Our work around identity is critical to ensure that every delivery on DoorDash is a safe one. This is an exciting opportunity for a candidate with a proven track record of performance to oversee our strategy in this critical area.

About the Role

As the senior associate of DoorDash's identity efforts, you will provide strategic oversight and program management skills to drive the implementation of critical large-scale initiatives in support of the Trust and Safety department's goals. You will partner closely with various internal cross-functional teams, including product, operations, marketing, public policy, and legal as well as identify, and onboard and manage external vendors that will aid us in our screenings efforts.

You will initially report to our Senior Manager of Trust and Safety.

You're excited about this opportunity because you will…

• Work with Trust and Safety leadership to define, launch, and execute various strategic initiatives focused on screenings assessments for members of our platform

• Manage relationships with third-party vendors including identification, onboarding, service monitoring, and performance optimization,

• Collaborate cross-functionally across Trust and Safety, Marketing, Product, Support, Legal, Public Policy and others to drive key projects.

• Define key results that align with strategic vision that aim to track results, and update progress to key stakeholders.

• Ability to generate high-level project plans with tasks, resources, dependencies, and dates.

• Work with the project team to ensure completion of key milestones.

• Prepare presentations and clearly communicate findings from to management and the broader Trust and Safety organization.

We're excited about you because…

• 2-4+ years focused on project/program management or strategy and operations

• You have experience with SQL in being able to interpret data into high-level insights

• You have the ability to scope solutions from ambiguous requirements

• You have experience working with product and engineering teams to implement change and drive results

• You have experience working with management and executive leadership teams

• Bachelor degree required

• Knowledge of the product we offer and passion for DoorDash.

Nice to haves…

• Familiarity and experience working on projects focused on the screenings space; such as background checks, identify verification, and reputation screening

• 2+ years of Trust and Safety/Risk/Fraud experience preferred

• Preferred: experience managing the performance of third party vendors

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

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