Senior Associate, Product Support Engineer

United Technologies Corporation Phoenix , AZ 85002

Posted 4 months ago

Job Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market.

We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications.

Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

Get onboard the UTC Aerospace Operations and Supply Chain team and play a part in managing our innovative products from inception to delivery. Operations and Supply Chain employees have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

The high-quality products we design, produce and service in our Interiors, Actuation and Propeller Systems (IAPS) business allow both passengers and crew members to have a more comfortable experience and greater piece of mind during flight. From lighting and actuation systems to propellers, evacuation systems and seating - what we design and manufacture works together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class customer service, yet passengers don't even know we're there - and that's how we like it!

Primary Responsibilities:

  • Accountable for technical performance of in-service product(s) on various platforms in terms of safe and proper operational use of the product.

  • Identify and investigate product technical and operational issues that negatively impacts performance, safety and reliability metrics;

  • Work with aircraft OEMs, product end-users (Airlines), repair shops (MROs) and UTAS internal functional groups (Engineering, Program Management, Quality, Supply Chain etc.) to bring technical resolution to the issues that leads to improvement in product field performance and increased customer satisfaction.

  • May be asked to perform on-aircraft product evaluation, end-user training, entry into service support etc. Foster and grow working relationships with aircraft OE, operators and repair shops in conjunction with the UTAS Field Service Managers (FSM), Customer Support Managers (CSM), Program Managers (PM) and Customer Response Center (CRC).

Employment Type

Full time

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Senior Associate, Product Support Engineer

United Technologies Corporation