Come see what's cookin' at HelloFresh!
At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.
We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.
The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.
We are hiring an Senior Associate, Payments Strategy & Analytics to assist in building and managing HelloFresh's payments strategy and execution. You will support our team with the full payments lifecycle, including processing, fraud detection & mitigation, chargeback & refund management, payments analytics, tools & systems infrastructure, innovation in invoicing and billing, and more. You will drive projects, negotiate agreements, identify business opportunities, advise senior management, and build a world-class payment infrastructure.
Manage and communicate regularly with banks, processors, gateways, card networks, and fraud prevention vendors to reduce costs and increase performance
Support negotiations of financial agreements & partnerships
Project manage initiatives with cross-functional, international teams to improve the efficiency of our payments processing platform, customer experience, and settlement reconciliation
Support analysis of daily, weekly, and monthly payments metrics (retry analysis, decline rate/reason analysis, fraud rate/reason analysis) to inform overall strategy
Assist with weekly and monthly payments reporting to global senior management teams
Improve chargeback/transaction dispute strategy, manage fraud rules, reduce voucher abuse
Assist with the development of Payments Operations in Canada
A critical thinkeruse logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. You have the ability to break down complex, unstructured problems into components of impact and derive quantifiable action items
Detail-orientedcareful and thorough in accomplishing tasks, ensuring that one's own and others' work and information are complete and accurate.
Skilled at communicating the results of your analyses to various audience levels
3+ years of professional experience, preferably at a payments or financial services company
Familiarity with payments-related data, an understanding of the entire payments lifecycle for credit/debit cards, PayPal, and mobile payments
Ability to analyze raw data, draw conclusions, and develop actionable recommendations
Experience extracting and transforming data from structured databases such as MySQL, PostgreSQL, etc.
Experience with a Data Visualization tool such as Tableau
Strong Excel skills
It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.