Senior Associate, Merchant Strategy & Operations

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the Role

As a Senior Associate on DoorDash's Merchant Strategy & Operations (S&O) team, you will drive impact by improving Merchant retention on the platform and improving their experience across several pain points. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role, you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash's core business, with a focus on existing Merchant success, retention, and solving high pain and high-impact problems.

On the Merchant team, you'll get to the lowest level of detail by speaking to Merchants, partnering with our Support, Sales, and Product teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You'll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you'll also make sure to capture the Merchant voice in everything we do. Within this job posting, we're hiring for roles on the following team(s):

• Menu:

• The Growth team builds industry-leading merchant tools to drive profitable sales and seamless operations. We are looking for someone to join our Menu Performance team, partnering with Product, Operations, Design, Marketing, and Analytics to create delightful consumer experiences and merchant tools for Menus. You'll identify new growth strategies, incubate 0-1 experiments, and bring new products to life.

• Integrations Onboarding:

• The Integration Onboarding streamlines integrating DoorDash with POS Systems and aggregators. We're looking for a creative problem solver to join our team to drive the vision for seamless, scalable integration onboarding for our Merchants. You'll work closely with Product, Operations, Marketing, Business Development, and our internal Integration Account Managers to root cause top issues, identify improvement areas, and build/scale solutions.

• Live Order Experience:

• The Live Order Experience team empowers Merchants to deliver world-class hospitality through our suite of order management products and integrations. We're looking for an ambitious, roll-up-your-sleeves leader to join our team and chart the course as we solve our audiences' most challenging problems. You'll work with Product, Analytics, Engineering, Marketing, and Logistics to root cause problems, test your hypotheses, build new solutions, and scale your vision to drive maximum impact.

Location preference: NYC

You will report to our Senior Manager of Merchant Strategy & Operations in this role.

You're excited about this opportunity because you will…

• Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities

• Use data-driven decision-making to run and scale experiments on everything from developing new incentive models for Sales to new self-serve tools for Merchants to improve their store pages

• Bring your ideas to life with a broad team including Product, Analytics, Operations, Sales, B2B Marketing, and Support

• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data

• Create step-change improvement for our merchants through regular engagement and operating at the lowest level of detail to identify their needs

We're excited about you because…

• You have 3+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus

• You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus

• You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future

• You lead from the front and inspire followership across levels and functions

• You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We expect this position to be filled by 8/6/24

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