Senior Associate-Digital Product Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position is within the Back Office Financials & Reconciliation team, which provides capabilities to meet the ever-evolving compliance, regulatory and financial accounting needs of the global American Express Travel and Lifestyle Services (TLS) business. This team is part of the broader Global Platforms & Services team (GPX) that builds foundational capabilities through services, data, and automation that power and enhance customer and agent experiences within TLS, and, result in bringing American Express card membership to life.

How will you make an impact in this role?

The Associate

• Digital Product Management role focuses on the provision of software solutions to meet the operational, compliance, regulatory and informational needs of TLS in the areas of financial accounting, supplier reconciliation and supplier settlement. This role involves partnering closely with stakeholders in the business, other product teams, and technology teams to coordinate the delivery of end-to-end solutions and process enhancements. Responsibilities include:

• Gather, analyze and align on business requirements with stakeholders

• Write user stories and define acceptance criteria

• Design, configure and test solutions within the TLS Back Office application, CentralCommand

• Partner with the technology team to design and deliver custom software solutions

Minimum Qualifications

• Bachelor's degree

• 3+ years professional experience; preference will be given to candidates with experience in accounting and/or the travel industry (back-office operations specifically)

• Experience with business analysis, software solution design, software configuration and user acceptance testing

• Excellent written and verbal communication skills

• Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills and great attention to detail

• Analytical mindset

• Flexible and adaptable; comfortable working in an environment of frequent change

Preferred Qualifications

Experience with any of the following would be considered a plus:

• Unit4 CentralCommand

• Global Distribution Systems (especially Sabre)

• SQL

• Agile product development methodologies and tools (JIRA, Rally, Mural, etc.)

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees

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