Senior Associate-Digital Product Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

We're looking for a talented and passionate Associate/Sr Associate Product Manager to join the Digital Account Management team within Enterprise Digital Experiences. The role will contribute in the ideation and development of Mobile and Web experiences in the card management and account management domains.

The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.

If you are interested in working on customer experience, product development, and strategy for a market- leading app/website/digital product, we'd love to hear from you.

Responsibilities:

• Lead prioritization and development of new features and capabilities in partnership with our Engineering , Design, Research, Compliance, Legal and Fraud teams

• Contribute to the Supplementary Card Management product strategy and execution of the roadmap

• Translate the product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product

• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria

• Liaise with the Servicing team as required on new capabilities and channel transformation

• Author and maintain business rules documentation for digital features and refine with engineering team

• Partner with cross-channel EDX colleagues to ensure synergies and a cohesive digital customer experience across markets Globally

• Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation, and product strategy.

• Communicate the vision of card management, goals and expected outcomes of the deliverables and the high-level business needs to leaders across the organization.

Minimum Qualifications

• Ability to communicate with effectiveness and empathy

• Enthusiasm and passion for great products and demonstrated customer focus.

• Ability to take a collaborative approach to operate in a matrixed environment.

• Can-do attitude with a passion for digital products and technology

• Analytically savvy - leveraging both quantitative and qualitative insights to drive outcome-driven product decisions.

• Curious about the why and how

• Sense of urgency and enthusiasm in developing a best in class products

• Proactive - you find a way to solve problems regardless of how unclear they initially appear

Preferred Qualifications

• 1-2 years of agile product development experience preferred.

• Knowledge of analytical applications like Adobe Analytics a plus.

• Prior experience with customer facing products and/or Mobile app development preferred

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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