Senior Associate, Digital Experience Product Owner

New York Life Jersey City , NJ 07097

Posted 2 months ago

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of

New York Lifes primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States. Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales. Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations.

Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers. The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the womens markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.

Role Overview

This role is responsible for leading and driving multiple key digital initiatives simultaneously to ensure all product capabilities are successfully implemented with Agent's and Partner's digital experience in mind at the forefront.

  • Drive and lead planning, communication, and building of critical digital functionality to be used in the future by field agents and managers.

  • Serve as field agent/manager proxy responsible for working with product management team and other stakeholders, including other PO's, to define and prioritize stories in team's backlog.

  • Solve broad range of problems independently, escalate when appropriate, and maintain quality relationships and execution to contribute to a highly effective team.

  • Lead, initiate, and research creative solutions to simple and complex problems.

  • Engage with end users to understand patterns, pain, and viability of potential solutions.

  • Lead in fostering a productive teamwork environment across multiple teams that are not directly reporting to you. Lead initiatives that support team building culture that is open to innovation and evolving.

  • Independently own building of backlog of requirements to be refined and executed in future iterations.

  • Present solutionsto leadership and conductdemos of product capabilities during PI events and to engagement groups and digital desk.

  • Prepare and participate in PI planning events to refine backlog and prioritize with technology teams.

  • Lead, track, and reporting on all activities related to iteration/sprint planning and execution.


  • High School/GED

  • Minimum of 2-4 years of relevant experience.

  • Proficient expertise in most common desktop and network computer applications, including but not limited to: Microsoft Office, PDF viewing/creation, Social Media, and Android or iOS operation.

  • Experience and understanding of software development lifecycle in delivery of digital products related to Scaled Agile.

  • Familiar with common mobile operating and consumer applications.

  • Ability to learn new processes and workflows and adapt as needed.

  • Ability to objectively examine workflow process to suggest process improvements leveraging existing technologies.

  • Working knowledge of Sales Force or similar CRM.

  • Working knowledge of Service Now or Rally.

  • Knowledge on platform limitations and gaps tied to experience is critical in shaping future functionality

  • Knowledge and experience in working with enterprise Scaled Agile software delivery framework.

  • Familiar with processes required to operate with Technology in grooming requirements, testing, and reporting as well as tracking experience a must.

  • Requires content and practical expertise in own discipline and may have basic knowledge of related disciplines.

  • Understands NYL's key Agency drivers, goals, structure, GO Structure, and what is day in Life of an agent/partner and best practices.

  • Ability to form partnership and relationship across technology and Agency business teams as well as end users (agents/partners).

  • Willingness to build knowledge of NYL process including the agent life cycle, the sales life cycle, and scrum-based software development.

  • Experience in speaking and leading to build capabilities through voice of Agents/partners", with minimal guidance from product manager, in shaping business requirements to meet end user's needs.



If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

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Senior Associate, Digital Experience Product Owner

New York Life