Senior Associate, Desktop Technician

Cohen And Steers New York , NY 10007

Posted 11 months ago

Job Title: Senior Associate, Desktop Technician

Department: Information Technology

FLSA Code: Non-exempt

Job Reports To: Manager, Head Of Desktop Support

Job Summary :

Cohen & Steers is currently seeking a highly motivated Windows Desktop Technician in the IT Infrastructure department located in the New York office. They will be part of a dynamic desktop team, which supports a global user base. They will work closely with the senior members of the team in solving complex problems. Work at night and on the weekends as required.

Major Responsibilities/Activities:

  • Respond to telephone calls, emails and personnel requests for technical support

  • Provide high level desk-side and telephone support resolving day-to-day technical issues for 200+ users within our NY office, 3 Global offices and 50 remote users.

  • Participate in a rotating on-call after hours/weekends schedule

  • Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)

  • Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems

  • Creates packaging and deployment of third party applications for Windows Servers

  • Automate multiple environments using automation solutions

  • Write scripts that perform system tasks and change configurations

  • Strategize and collaborate with Development, Security and Infrastructure IT teams to implement efficiencies

  • Provide training to the end-users

  • Work closely with other IT employees on system maintenance and configuration projects

Minimum Requirements:

  • Bachelor's Degree in the Information Technology field is required

  • Minimum 3 years' experience in IT support within a Financial firm

  • Strong skills and experience with Windows 7/10 and MAC OS platforms

  • Strong troubleshooting skills; ability to provide both local and remote support

  • Strong understanding and experience with mobile devices, laptops and tablets

  • Strong understanding and experience with Active Directory and MS Office suite

  • Cisco and Citrix VPN client troubleshooting skills and experience

  • Ability to work independently and as part of a team

  • Strong customer service skills, ability to communicate with all levels of end users

  • Ability to work under pressure and prioritize between tasks

  • Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude

  • Ability to learn and support proprietary and/or technologies specific to our business

  • Operational scripting experience (PowerShell, Python, Batch, Perl etc.)

  • Experience with MS Sharepoint, Citrix, VMware, Cisco Phone System

  • A+, N+, MCP, MCSA and/or MCSE certifications preferred

  • Technical writing and documentation proficiency

  • SCCM experience a plus

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.

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Senior Associate, Desktop Technician

Cohen And Steers