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Senior Associate, Customer Solutions

Expired Job

Kpmg Charlotte , NC 28201

Posted 2 months ago

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate in Customer & Operations for our Management Consulting practice.

Responsibilities:

  • Support client engagements related to marketing effectiveness and transformation

  • Serve as a resource and key team member in client projects and support progress against project milestones to help ensure timely execution of project deliverables

  • Supervise staff level engagement teams in the field

  • Review the work product of associates and provide direction and training as necessary

  • Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members

Qualifications:

  • A minimum of three years of management consulting experience related to marketing effectiveness, marketing management, campaign management, channel process transformation, and change management across diverse industries, with two years experience in leading teams

  • Bachelor's degree in a related field from an accredited college/university; MBA from an accredited college/university preferred

  • Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy

  • Demonstrated ability to analyze critical business requirements, identify deficiencies and potential opportunities, and develop innovative methodologies for enhancing competitiveness, revenue and customer service offerings

  • Excellent written and verbal communication, facilitation, and presentation skills

  • Travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.


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Senior Associate, Customer Solutions

Expired Job

Kpmg