Senior Associate, Accounts Receivable

Position Summary:

This temporary to permanent position, reporting to the Manager, Accounts
Receivable, requires work in coordination with the Member Engagement Teams, New
Sales Team, members of the Finance team as well as others across the
organization. Responsibilities include: Managing the financial records for over
1,000+ new council members and 500+ existing corporate members, including the
invoicing and collecting of membership fees as well as reconciling the CRM
system (TCB internal database, SUGAR) to monthly reports and the Solomon
Accounts Receivable System Module; assisting with monthly close; as well as
entering invoices into Concur.

Responsibilities:

Manage invoicing and collections for U.S. Membership business- revenue of
approximately $20M.
Provide excellent customer service to members regarding collection issues
and resolve client discrepancies on invoices.
Manage Membership 90-day invoice process by checking with all key
stakeholders (MED and MEA teams) to ensure we are communicating with our
customers in the most effective and efficient manner.
Generate approximately 500+ renewal invoices, approximately 1,000+ new sale
invoices, check for accuracy and send on a regular basis.
Collections - weekly following up to customers with invoices older than 30
days.
Handle replies and track responses in a timely manner
Enlist the efforts of the member engagement teams and senior management when
necessary to accelerate the collection process and ensure memberships are
cancelled in a timely manner.
Establish and maintain effective and cooperative working relationships with
member engagement teams, communicating consistently on Requests to Quits (RQs)
and other customer issues.
Work directly with customers' procurement departments and accounts
receivable to ensure payments are received in a timely manner.
Prepares corporate membership and new sale payment reports, aging reports,
to be used by management.
The management of various global vendor platforms and works with TCB
customers to maintain vendor registration portals in order to submit electronic
invoices for TCB to receive approximately over $1 million in payments.
Submits different vendor registration forms globally to establish and
accept future payments via electronic funds transfer (EFT) and/or credit card
payments exclusively.
Processes credit card charges and purchase orders received from TCB
global accounts as needed.
Maintains charitable contributions records for TCB customers by completing
various forms upon request to assist in their internal reporting requirements as
needed.
Maintains membership agreements.
Assist with the monthly close as needed.
Provide backup/support for other team members within the AR department.
Other duties as assigned

Qualifications:

Bachelor's degree, preferable in an accounting/finance related area.
Minimum of 3-5 years of related business experience in accounts receivable.
Excellent verbal and written communication skills.
Organized and detail oriented
Customer focused with excellent interpersonal skills.
Strong computer skills, particularly in Excel and Microsoft Outlook
Thorough knowledge of data management tools including customer relationship
databases, and the use of information available in databases and on the
internet.
Self-motivated with the ability to work with minimal supervision.