Senior Assistant To, Grade E

About Hofstra

Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.

Position Title Senior Assistant To, Grade E Position Number 896709 School/Division Enrollment Management Department Student Enrollment, Engagement, and Success - Student Health Services Full-Time or Part-Time Full-Time Description

Reporting to the Executive Director of Student Health Services or designee, the Senior Assistant To helps with the daily operations of Student Health Services, overseeing the reception area, check-in flow, and task management.

Responsibilities include, but are not limited to:

• Provides day-to-day clerical support to Student Health Services.

• Schedules appointments, prepares documents, updates student records, and scans documents.

• Checks-in and discharges individuals for appointments.

• Answers phones and problem solves to ensure the needs of the students are met.

• Assists students in obtaining appropriate care in a timely manner.

• Collects and processes payments received for services rendered accurately.

• Ensures office equipment and supplies are maintained and supplies are ordered within budget.

• Responds to requests for information from students, staff, parents, and other Hofstra community members.

• Facilitates the workflow of the reception area, ensuring tasks and daily deadlines are met and work is completed accurately.

• Interfaces with other departments and vendors as needed to ensure continuity of services are provided.

• Serves as a resource for MEDICAT EHR system and works with the IT department to troubleshoot any issues with the system.

• Reviews all tickets associated with student visits to ensure quality and consistency of information and reconciles any issues.

• Verifies immunization data received from students and ensures data has been input accurately into EHR for NYS Public Health Law compliance.

• Runs immunization compliance reports and contacts various internal departments within the Hofstra community to ensure compliance.

• Supervises student employees and assigns tasks to other support staff when needed to ensure optimum operation of the office.

• May perform other duties not specifically identified above but which require the same degree of skills normally included within the above job title.

Hours:

Tuesday through Friday from 11am to 7pm.

Saturday from 10am to 6pm.

Subject to bumping

Qualifications

• Detail-oriented, team player, able to handle multiple priorities in a fast-paced working environment subject to multiple interruptions.

• Ability to handle confidential and sensitive information with the utmost discretion.

• Excellent problem-solving abilities and ability to analyze and revise operating practices to improve overall efficiency to best meet the needs of the student population.

• Exceptional interpersonal communication and phone skills.

• Superior organizational skills and dedication to completing and delivering assigned projects in a timely manner.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Previous experience with EHR systems.

Special Instructions Deadline Open Until Filled Date Posted 02/22/2023 EEO Statement

Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.

Salary/Salary Range $45,016

Additional Information

Hofstra University provides the above salary* as a good faith estimate of the starting pay range which considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and education. In addition to the salary offered, we offer a collegial and inclusive culture, and a benefits program which includes generous paid time off, paid holidays, tuition remission for employees and eligible dependents, and a retirement plan with University contributions.

• Salary ranges indicated for positions covered under a Collective Bargaining Agreement are in accordance with the CBA.