Essential Job Functions
Analyzes, logs, tracks and resolves basic routine software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
Performs routine troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning.
Upgrades system software and hardware components as required to meet business needs. Uses prescribed protocols and procedures to ensure upgrades are occurring in accordance with established parameters.
Installs, tests, upgrades and configures routine system files and services to enhance performance.
Utilizes standard corporate tools to record change and problem activities for tracking purposes.
High school diploma or G.E.D.
Two or more years of experience with computer systems or networking
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
Organization skills to balance and prioritize work
Analytical and problem solving skills to troubleshoot systems problems
Communication skills for communicating with support personnel, customers, and managers
Ability to work independently and as part of a team
May require shift work