Supports operational groups and project teams and customers in the areas of physical security, loss prevention, awareness training, investigations, integrity audits and product claims prevention and mitigation. Provides handling, documentation, and mitigation of operations related claims in conjunction with the operational teams responsible for expenses related to losses. Supports project teams in the planning and execution of asset protection strategies. Ensures organization policies are being followed in accordance with Lineage policy, insurance coverage, legislation and regulations.
KEY DUTIES AND RESPONSIBILITIES
Support operational groups and project teams in protecting company assets through compliance with Lineage standards, policies and procedures.
Conduct reviews of facilities, statistical data, and other evidence to identify potential exposure and active issues relating to the protection of company assets including team members, customer products, and other property.
Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
Investigate product claims made by or on behalf of customers, shippers and consignees.
Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.
Maintain records of claims, associated documents, evidence, and dispositions.
Work closely with logistics, warehouse operations, business partners, and customers to communicate findings and determine appropriate dispositions.
Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
High School diploma or GED.
3 years perishable commodity cargo claims experience or the equivalent length of time in customer service within the Asset Protection and/or transportation industry
Carmack Amendment knowledge strongly preferred
Certified Claims Processor (CCP) preferred
Proficient computer skills required including Microsoft Office Suite.
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Benefits (Applies to US candidates only)
Lineage provides safe, stable, reliable work environments, competitive pay, excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Days