Senior Area Manager - Concessions

This position is responsible for the operational and managerial support at multiple concession locations throughout our Entertainment Complex to include Giant Center Concessions and Hersheypark Stadium Food and Beverage operations. By working closely with a team of Part Time and Full Time Supervisors, the Senior Concessions Area Manager will lead an operating staff of over 100 team members, monitor financial performance for concessions operations, adhere to federal and state compliance regulations for food safety, and help to provide sweet service to our guests.

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Move between assigned concessions outlets and areas to monitor outlet performance and engage employees. Observe food service and identify potential issues relating to food safety, customer service, staffing, wait times, and more. Resolve issues through allocating staffing and resources in order to prevent problems from growing and spreading.*

• Identify training opportunities and make recommendations to F&B management and training teams in order to improve employee performance and engagement. Cultivate and implement growth and development strategies for future events/seasons.*

• Monitor employee work and provide on the spot training, coaching, leadership, and instruction to F&B team members and leaders. Consistently model and demonstrate proper attitude and behavior to team members. Ensure that the team is properly coached on how to do their job and identify opportunities of growth for part-time and full-time leadership teams.*

• Provide formal leadership to a large team through effective direction, support, development, coaching, and evaluation. As needed, discipline employees while following all company protocols and disciplinary action plans, up to and including termination.*

• Monitor financial results for area(s) of responsibility and take corrective action as necessary. Review labor and other expenses to identify potential issues. Control expenses through effective staffing, waste monitoring, and resource management by holding leadership teams accountable for financial results.*

• Understand menu offerings, presentations, and pricing for all assigned F&B outlets. Ensure that team members and leaders in assigned locations are experts on all areas of food service and are able to uphold company and brand standards. Make recommendations for creative solutions to areas of opportunity in the operation to set up teams for success.*

• Respond to and resolve customer complaints and issues. Ensure proper resolution in line with guest experience standards.

• Evaluate food and beverage mix, monitor guest satisfaction and trends, and adjust and implement operating standards that support the vision and mission of Hersheypark and the Entertainment Complex.

• Take the lead in the development and set-up of special events and seasonal offerings.

• Perform other duties as assigned.

Qualifications:

• Minimum of 4 years of related experience.

• Industry Experience

• Food & Beverage, Amusement Park

• Minimum of 2 years supervisory experience.

• 18 years of age or older.

• Post-Employment

• RAMP Certification, ServSafe Allergen and ServSafe Manager Certifications

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Effective communication, connection, and employee relations skills

• Skilled in the use of computers and technology, Google Workspace, and Microsoft Office, including Excel and Word.

• Must be friendly, upbeat, work well with other employees, and be able to interact with guests

• Experience working in a fast paced food and beverage environment

• Familiarity with monitoring financial information including financial performance and revenue/expense management

• Must have the ability to safeguard confidential information

• Must be self-motivated to complete tasks and be able to multitask while prioritizing job tasks and assignments

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (55ft maximum height)

• Lifting Frequent (34-66%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• Must be able to speak and read the English language.

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer