Senior Applications Analyst /40 Hours / Day/ BWH Pathology

Brigham And Women's Hospital Boston , MA 02298

Posted 1 week ago

General Summary:

Incumbent will report to the Brigham Health (BH) Pathology Information Systems Manager. The person in this role will be a member of the group supporting the BH Pathology Laboratory Systems, with a focus on Laboratory system operations and integration. S/He will participate in the implementation, maintenance and support, training, enhancement and or replacement of instrumentation and integration that advance the strategic vision and operational goals of the clinical road map, and is considered a domain expert in the integration of Laboratory instrumentation and systems.

S/He may own multiple analysis, support and/or project efforts of medium to high complexity for BH Pathology Lab Information Systems, and may be required to coordinate and the activity of other staff members in our highly matrixed environment. S/He may be required to assume the role of project manager on some initiatives of low to medium complexity. S/He participates in and guides design, testing, implementation of system solutions, considering and soliciting input from all impacted clinical areas that are impacted by Laboratory ordering, processing, and reporting systems. S/He will provide on-going support and maintenance of the integration between instrumentation and applications, and may lead and organize the work of other resources. As projects arise, this person may assume other responsibilities.

The BH Pathology Laboratory Applications Analyst II demonstrates the knowledge and skills necessary to manage clinical data and systems independently, accurately, and effectively with attention to detail and confidentiality. S/He performs thorough business process, workflow, systems, and/or data analysis.

Principle Duties:

  • Manages IS initiatives within the context of the larger environment including competing priorities, staffing levels, budgetary concerns.

  • Provides appropriate and timely problem escalation reporting with potential solutions and/or risk mitigation strategies to IS and/or hospital management

  • Demonstrates extensive knowledge of Laboratory applications and workflows, and incorporates that into implementation, support, and enhancements of the clinical laboratory instrumentation and integration.

  • Occasionally assumes the role of Project Manager, managing project resources to drive project(s) to successful completion, leveraging in-depth knowledge of the above mentioned applications, related systems and workflows used to provide the solution

  • Acts as liaison to user groups, including Pathologists, laboratory staff and vendor teams, providing excellent customer support

  • Provides feedback and guidance to technical team(s) as it relates to business requirements

  • Without formal management responsibility, may lead 2 or more resources on multiple support/project/analysis efforts, and assigns/delegates assignments as appropriate

  • Provides direction and guidance to team members to facilitate timely and quality results

  • Fosters a positive team environment through leadership, mentoring, and coaching

  • Serves as central point person and escalation point for end-user issues if needed

  • Creates and maintains integration support, enhancement, and project documentation

  • Independently creates and executes test plans

  • Provide on-going support of live applications including but not limited to on-site and telephone support, system maintenance, system enhancements, bug fixes, and upgrades

  • Provide 24-hour on-call support on a rotating basis with other BH Pathology Laboratory Systems team members to address urgent issues that cannot be handled by the Partners Help Desk

  • Provides performance evaluation feedback to the direct supervisor(s) of team members

  • Pursues opportunities for self-development

  • Stays current with Partners and industry trends and features & functionality as they relate to job responsibilities, and able to incorporate impact of trends, features, and functionality into how systems are designed, tested, implemented, and supported

Qualifications:

  • Bachelors Degree required, or equivalent combination of education and experience;

  • 5 or more years experience in information systems; experience in Laboratory or other health care related systems preferred

  • Familiarity with project management methodologies and tools in a complex environment desired

  • Expert level laboratory Informatics and workflow knowledge

  • Knowledge of SQL required

  • Knowledge of and Crystal Reports, Sunquest PowerPath, Data Innovations, and/or Laboratory Automation a plus

  • Understands the flow of data through complex architecture, including EHR and LIS systems; understands the consequences that erroneous data could have on patient care

  • Ability to relate job responsibilities to hospital operations and the strategic objectives of Partners Healthcare System and respective institutions

  • Familiarity with integration standards, including HL7

  • Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action; able to independently and/or collaboratively bring problems to complete resolution

  • Able to provide basic level hardware support (label printers, handheld patient identification units), following documented procedures

  • Able to provide 24x7 user support which may include direct user support, executing a back-up plan for system downtimes, and reporting/responding to user issues

  • Demonstrates ability to prioritize tasks with an appreciation for critical paths

  • Able to self-manage, assuming full ownership of overall outcomes from start to finish

  • Demonstrates comfort facilitating group efforts towards a successful completion of goals

  • Able to independently create complex test scenarios and test scripts and execute testing accordingly in an integrated environment while incorporating quality management concepts

  • Exemplary administrative, analytical, problem-solving, written and verbal communication, and facilitation and presentation skills

  • Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy

  • Ability to understand the work environment and competing priorities in conjunction with developing and meeting defined goals and objectives

  • Able to delegate tasks appropriately

  • Strong coaching, mentoring, and diplomacy skills

  • Exhibits strong professional persona

  • Strong PC skills required with knowledge of Microsoft Office Suite, Project, and PowerPoint preferred

  • Ability to be flexible, versatile, and adaptable and work within a complex, multi-site environment

  • Demonstrated commitment to excellence and delivery of high quality customer service

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Senior Applications Analyst /40 Hours / Day/ BWH Pathology

Brigham And Women's Hospital