Senior Application Support Engineer

Visible Alpha New York , NY 10007

Posted 4 months ago


Since Visible Alpha's commercial launch in February 2017, the company has been helping investment firms of all sizes and geographies discover ideas through its deep consensus platform and track and value research for MiFID II compliance. Visible Alpha creates a unified consumption and collaboration experience across research reports, analyst models and corporate access events and enables clients to discover, track, budget, value and pay for research content. Visible Alpha has a growing client base with $16 trillion in AUM, more than 450 banks contributing content, and over 400 employees globally. The company is backed by some of the largest banks in the world, including Banco Santander, Bank of America Merrill Lynch, Citi, Exane BNP Paribas, Goldman Sachs, HSBC, Jefferies, Macquarie Group, Morgan Stanley, Royal Bank of Canada, UBS and Wells Fargo.

Job Role

We are looking to add a Senior Application Support Engineer to the team. This role is an opportunity for a motivated problem solver to co-develop our growing application support discipline. Working alongside our global client care, infrastructure management and software development teams, the application support team ensures that all of our applications are running optimally at all times and we are providing high quality service to our users.

What you offer:

  • 7-10 years of hands on L1/L2 financial application support experience, preferably in an investment banking or fintech data platform firm

  • 5+ years of experience working with global teams

  • Hands on experience using monitoring tools like nagios, cacti, sentry, grafana etc., shell scripting

  • Good understanding of the REST protocol, API driven design approach, JSON and XML formats

  • Desire to craft custom application monitoring solutions where none exist using open source code

  • Ability to debug production logs in real time and investigate issues including performance issues

  • Knowledge of any one programming language: C# or Python would be great but something like Ruby or Java works too

  • Strong knowledge of any one RDBMS: SQL Server or MySQL or PostgresSQL

  • Extremely process-oriented; comfortable with enterprise tools like JIRA, Confluence

  • Outstanding communication skills

What we offer:

  • Opportunity to work on a suite of highly innovative products veering on the intersection between finance, analytics and business intelligence

  • Work on the best of breed technology stack and some of the most exciting technical problems that exist in the finance space

  • Continuous learning and training on the job

Basic Qualifications

Preferred Qualifications

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Senior Application Support Engineer

Visible Alpha