Senior Analyst, Technical Support

Ready Capital offers a positive and diverse work culture incorporated with people who are passionate about their careers. We pride ourselves in being viewed as a premier place to work and encourage you to view our Senior Analyst, Technical Support opportunity.

Job Summary:

The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.

Primary IT Systems Support Responsibilities:

• Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.

• Administration knowledge of Windows 10/11, Server 2019 or newer

• Ability to write Windows batch, PowerShell or Python scripts.

• Administration of Enterprise batch scheduler a strong plus

• Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas

• Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.

• Perform demonstrations of technology solutions to Staff.

• Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues

• A+, Security+, Network+, Apple and/or Microsoft certification

• Ability to effectively communicate verbally and in writing

• General Hardware Support (Desktop/Laptop, Mobile Device)

• ServiceNow, ITSM or other major Ticketing System experience a strong plus

Qualifications:

Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities.

Education and/or Experience:

Minimum of 5 years of previous experience

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun!

Ready Capital (NYSE: RC) is a multi-strategy real estate finance company that originates, acquires, finances and services small- to medium-sized balance commercial loans. We specialize in loans backed by commercial real estate, including agency multifamily, investor and bridge as well as SBA 7(a) business loans. Headquartered in New York City, Ready Capital employs over 400 lending professionals nationwide.

Ready Capital offers a full range of benefits, including competitive salary, comprehensive health plans to choose from including dental, vision coverage, company-paid life & disability insurance policies, business casual dress and a great culture!

Ready Capital is an equal opportunity employer (EOE)!