Wal-Mart San Bruno , CA 94066
Posted 1 week ago
Position Summary...
What you'll do...
As a Business Process Analyst, you will be responsible for supporting the DSV network. This role will partner with multiple stakeholders to ensure on time delivery for online customers. This role requires attention to detail, problem solving and exceptional communication and interpersonal skills which you will work with Suppliers, Finance, On-boarding and Carriers in a dynamic, fast-paced environment. You will manage on-boarding, escalations, ticket resolution and performance exception investigations.
Key job responsibilities
Partners with various cross-functional teams to improve and monitor the customer experience
Works closely with the On-boarding team to ensure proper setup & activation of new suppliers
Daily monitoring of escalations and open tickets for the DSV network including exceptions to shipping, carrier execution, inventory feeds and operational settings
Partnering with DSV performance and order management to resolve any escalations and align on proper next steps
Weekly tracking of suppliers not following proper shipping practices including active supplier management and properly documented corrective action plans
Monitoring of supplier performance and running the chargeback program that creates a financial incentive for shipping on time
Provides and supports the implementation of new supply chain business solutions that drive efficiency and improved customer experience
Provides detailed analytics to help resolve issues timely as well as develop future enhancements to help drive visibility
Enable effective decision making by aggregating data from multiple sources and compiling into a digestible and actionable format
Live our Values
Culture Champion
Servant Leadership
Embrace Change, Curiosity & Courage
Digital Transformation & Change
Deliver for the Customer, Customer Focus
Strategic Thinking
Focus on our Associates
Diversity, Equity & Inclusion
Collaboration & Influence
Talent Management
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $78,000.00-$143,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Logistics, Supply Chain, Business, or related field OR 2 years' experience in logistics, distribution, transportation, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Microsoft Office, Retail Operations, Transportation
Masters: Business, Masters: Logistics, Masters: Supply Chain
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Wal-Mart