Senior Analyst, Sales Capability & IS

Your Opportunity as the Senior Analyst, Sales Capability & IS

The role of the Senior Analyst on the Sales Capability and IS Team is to serve as a key support resource for the Customer Category Business (CCB) teams, Sales Operations, and Integrated Analytics. They will act as a subject matter expert and Tier 1 system and process support for the Master Data Management (MDM) system and Pricing Attribute Store (PAS), our internal pricing tool. This person will also play a key role in developing and maintaining policies and processes across the sales and CCB teams.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid ~30% in office presence

In this role you will:

• Support and act as key contact for multiple CCB teams supporting all SBA's

• Participate in conversations with CCB to understand PAS needs and requirements

• Collaborate with internal groups on pricing processes, offering insights and recommendations

• Provide forward thinking mentality, specifically regarding impact to changes to process or system functionalities

• Summarize complex technical issues for users in a clear and concise manner

• Draft and maintain Standard Operating Procedures to streamline system activities

• Work with minimal supervision to lead and deliver medium scale project work, including cross-functional improvement initiatives

• Serve as pricing tool reporting subject matter expert; support business users on functionality and provide insight on best reports to meet need

• Support internal partners in developing consistent, repeatable processes and implementing improvements

• Collaborate with users to troubleshoot system issues, analyze Sales impact and work closely with BA and Developers on resolution as needed

• Perform user acceptance testing (UAT) as needed

• Assist in diagnosis & resolution of user issues through re-creation in test environments and issue research

• Monitor & resolve data integration failures. Engage IS partners where necessary

• Lead efforts in resolving critical business process issues

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• 3+ years of relevant work experience

• Experience working directly with business customers and applying business analysis techniques

• Intermediate experience with Microsoft Excel (i.e. pivot tables, slicers, v-lookups, formulas)

• Forward thinking with strong analytical thinking skills

• Customer Service Orientation with an ability to build relationships

• Effective communication skills

• Ability to lead from where you are

Additional skills and experience that we think would make someone successful in this role (not required):

• Experience utilizing business intelligence tools (PowerBI, Tableau, Spotfire, etc.) from a reporting standpoint

Learn more about working at Smucker:

• Our Total Rewards Benefits Program

• Our Thriving Together Philosophy Supporting All Impacted by Our Business

• Our Continued Progress on Inclusion, Diversity and Equity

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