Senior Analyst, Payment

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Reporting to the Sr Manager/Manager, Payments, the Sr Analyst, Payments will work within the Order to Cash (OTC) team to initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies.

This position will be responsible for:

• Providing customers by providing prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks or missing payments, while protecting the financial integrity of every transaction.

• Providing daily operational support and oversight of the end-to-end payments process including processes performed by offshore business partners.

• Finding opportunities to improve day to day operations, socialize business case amongst key stakeholders, and work with Analysts, third party relationships, and / or offshore business partners to implement.

• proposing enhancements to process controls and monitor issues and work with Analysts and Manager to reach resolution

• Liaising with our offshore business partners on payment exception activities, aid in resolution for escalations, and consult on complex issues.

• Working with key internal stakeholders to address escalated issues and implement standard methodologies to support operational efficiency and effectiveness.

This role is an elevated analyst role within the team, engaging with executive leadership on complex issues and escalation to strategize resolution.

This position is important in the performance and enhancement of process controls, monitors issues that arise, and works with their manager to reach resolution. This position will also be involved in testing for projects, system enhancements, and company initiatives.

Job Responsibilities:

• Demonstrates SME leadership providing analyst and offshore team direction, and driving resolution of highly complex assignments, tasks, and escalations, partnering internally and externally to deliver accurately and timely resolution.

• Develop strategy to improve the operational systems, processes, and policies in support of the department's goals and KPIs.

• Help develop and implement payment policies, procedures and strategies in support of current and new business initiatives.

• Through analysis, identify anomalies, trends or other concerns and raise upwards supporting the insights driven culture.

• Drive the creation of business requirements and testing for projects, system enhancements, and company initiatives.

• Develop & implement standard methodologies to ensure successful processing of payments and exceptions.

• Consult with payment processors, banks, and credit card companies to handle various ad hoc operational challenges while looking for ways to optimize performance.

• Mentoring of other team members.

• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• Bachelor's Degree Bachelors Degree Finance, Business, Supply Chain Management, or Technology (Required)

Work Experience:

• 5+ years of experience optimizing the performance of payments portfolio (ACH, Credit/debit card, Check, Lockbox) (Required)
• Have a detailed understanding of the payments ecosystem, credit/debit card, ACH, Lockbox. (Required)

Knowledge, Skills and Abilities:

• Cross Functional Relationships: Experience partnering with cross functional business partners/stakeholders and third-party payment/industry partners. (Required)
• Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel, Word, Visio, Outlook) (Required)
• Organization: Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines (Required)
• Communication: Outstanding oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels (Required)
• Business Process: Strong experience in documenting processes, controls, risks, and business process modeling. (Required)
• Business Insight: Strong experience in documenting processes, controls, risks, and business process modeling. (Required)
• Business Acumen: Demonstrated technical and business insight with genuine interest and demonstrated success in applying creative solutions to address challenges and opportunities within the payments space.

Licenses and Certifications:

• Six Sigma - Master Black Belt Proficient in set of tools and techniques used by companies to improve production processes. (Preferred)

#LI-Hybrid

#LI-Corporate

• At least 18 years of age

• Legally authorized to work in the United States

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.