Senior Analyst, Office Of Patient Experience

Sutter Health Sacramento , CA 94204

Posted 7 months ago

The Senior Analyst designs, develops and implements complex analyses and reports to support system wide Office of Patient Experience (OPE) projects. The consultant/analyst is responsible for project management, data modeling, statistical and narrative analyses and comparative performance reporting.

The consultant/analyst gathers data from a variety of external and enterprise data systems, conducts performs data standardization, data transformations and analyses, and develops user-friendly reports. This includes working with end-users to glean an understanding of the clinical/business tasks at hand. The consultant/analyst serves as the single point of contact for measurement and reporting for each assigned OPE project and works closely with project managers and end users to present results in meaningful formats. Projects may include performance monitoring, dashboards, patient safety, satisfaction, physician productivity, Sutter EHR reporting development, clinical population analyses, and program evaluations in terms of defining and measuring actionable items for all affiliates, medical groups and aligned IPAs within the Sutter system.


A Bachelor's degree with demonstrated data analysis and computer-modeling skills is required. An advanced degree is recommended.


Must show competency with structured systems development techniques and proficiency with programming window-based software and in database concepts is required.

Must have ability to concurrently manage multiple projects that are highly visible in the organization.

Must have experience in presenting findings with recommendations orally and in writing to administration and clinicians. Prior health care, health plan or medical group experience is required. Clinical experience and experience with data integration is desirable.


Extensive knowledge of data analyses and queries, spreadsheet formats, Lean / performance improvement principles and report production is required. Knowledge of health care systems and general clinical operations is required.

Must know and understand how to apply statistical methods. Knowledge of integrated healthcare system, hospital system and medical group issues is recommended. Must be able to perform and complete work assignments effectively and accurately with very minimal direction and supervision.

Special Skills/Equipment:

Excellent analytical and organization skills are required as well as the ability to present complicated information to administrators, physicians and pharmacists in a concise meaningful manner. An ability to prioritize multiple projects and information requests is critical.

Other Skills:

Must be proficient in a variety of data management and data visualization applications including relational database management systems and data warehouses. Demonstrated experience in the use of statistical software (such as SAS, SPSS, Minitab, Stata) and Microsoft Office software in required. SQL programming skills and experience with MicroStrategy or Tableau is desirable.

Physical Requirements:

Travel within Northern California may be required for off-site meetings and for presentations.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sanitation District Senior Process Control Systems Analyst

County Of Sacramento

Posted 2 days ago

VIEW JOBS 10/16/2018 12:00:00 AM 2019-01-14T00:00 The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 10/29/2018, (Final cutoff 11/13/2018) Under limited supervision the Sanitation District Senior Process Control Systems Analyst assigns, monitors and guides the work of others in a lead capacity and/or performs advanced journey level work related to the administration, maintenance and operation of the District's computerized distributed control, SCADA and network systems. Watch to explore your career with purpose Examples of Knowledge and Abilities Knowledge of: * Principles and practices of leadership, training and mentoring * Principles and practices of producing effective project and technical documentation * Computer servers, workstations running the operating systems (e.g., Windows), and Local Area Network (LAN) administration used in process control data management * Test plan, test case and test bed development and use * Advanced computer based real time process control systems such as DCS, SCADA, and PLC * Control theory as it relates to feedback or closed loop control of dynamic systems, including, but not limited to, the use of the Proportional-Integral-Derivative (PID) algorithm and tuning the PID controller * Advanced analog/digital instrumentation and process control concepts * Advanced network configurations, International Electronics and Electrical Engineer (IEEE) communication protocols, DCS, SCADA, and PLC diagnostics * Software development and graphics interface concepts related to DCS, SCADA and PLC systems * Basic engineering mathematics and statistical analysis methods * Advanced principles and techniques of software and systems quality assurance and controlAdvanced principles and practices of computer programming related to DCS, SCADA, and PLC systems * Advanced programming languages and utilities (e.g., PERL, Ruby, C/C++ programming language, etc.) * Principles and practices of technical problem solving * Principles, practices and techniques of providing customer service * Network and data security policies, techniques and procedures related to DCS, SCADA, and PLC systems * Database management systems; database design and database Computer Aided Software Engineering (CASE), and data file management tools related to DCS, SCADA, and PLC systems * Personal computers and office applications such as Microsoft Word, Excel and Outlook Ability to: * Effectively assign, monitor, and guide the work of others in a lead capacity * Correct software failures related to DCS, SCADA, and PLC systems * Diagnose system hardware and software failures related to DCS, SCADA, and PLC systems * Complete all tasks in an efficient and effective manner within an environment of continuously changing priorities * Read, interpret and apply complex technical documentation and publications * Prepare clear, concise and comprehensive system and user documentation * Perform assigned duties in a safe and effective manner for self and others * Learn new applications, techniques and concepts * Establish and maintain effective working relationships with those contacted in the performance of required duties Employment Qualifications Either: 1. A Bachelor's Degree, or higher, from an accredited college or university in Computer Science, Engineering, or other field closely related to the intent of the class (e.g., Computer Programming or Networking, Industrial Automation, or Applied Mathematics). Or: 2. Four years of full-time, paid experience performing duties in the administration, operations, and/or maintenance of industrial control systems such as Distributed Control System (DCS), Supervisory Control and Data Acquisition system (SCADA), or Programmable Logic Controller (PLC). Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain and maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case by case basis. Hours of Work: Positions in this class are subject to mandatory overtime, and on-call and standby assignments. Physical Requirements: Positions in this class require the incumbent to be able to: * Stand and walk for extended periods of time. * Reach by extending hands and arms in any direction. * See clearly at distances under twelve inches. * Climb ladders and scaffolding, and stoop, kneel, crawl and crouch. * Use upper extremities to exert force to push and pull objects up to 30 pounds. * Distinguish colors. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbent to be able to: * Work in a noisy environment. * Be exposed to electrical energy, solvents and/or chemicals. * Work around machinery with moving parts. * Work on ladders or scaffolding. Probationary Period: The probationary period for this classification is Six (6) months Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email Inter-Office Mail Code: 09-4667 * Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. * Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. * Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. * Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. * A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. * Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. * The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. * Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. * If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. * Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. * If you have no experience, write "no experience" for the appropriate question. * For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. * If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: * County Of Sacramento Sacramento CA

Senior Analyst, Office Of Patient Experience

Sutter Health