Senior Analyst, Office Of Patient Experience

Sutter Health

Sacramento , CA 94204

The Senior Analyst designs, develops and implements complex analyses and reports to support system wide Office of Patient Experience (OPE) projects. The consultant/analyst is responsible for project management, data modeling, statistical and narrative analyses and comparative performance reporting.

The consultant/analyst gathers data from a variety of external and enterprise data systems, conducts performs data standardization, data transformations and analyses, and develops user-friendly reports. This includes working with end-users to glean an understanding of the clinical/business tasks at hand. The consultant/analyst serves as the single point of contact for measurement and reporting for each assigned OPE project and works closely with project managers and end users to present results in meaningful formats. Projects may include performance monitoring, dashboards, patient safety, satisfaction, physician productivity, Sutter EHR reporting development, clinical population analyses, and program evaluations in terms of defining and measuring actionable items for all affiliates, medical groups and aligned IPAs within the Sutter system.


A Bachelor's degree with demonstrated data analysis and computer-modeling skills is required. An advanced degree is recommended.


Must show competency with structured systems development techniques and proficiency with programming window-based software and in database concepts is required.

Must have ability to concurrently manage multiple projects that are highly visible in the organization.

Must have experience in presenting findings with recommendations orally and in writing to administration and clinicians. Prior health care, health plan or medical group experience is required. Clinical experience and experience with data integration is desirable.


Extensive knowledge of data analyses and queries, spreadsheet formats, Lean / performance improvement principles and report production is required. Knowledge of health care systems and general clinical operations is required.

Must know and understand how to apply statistical methods. Knowledge of integrated healthcare system, hospital system and medical group issues is recommended. Must be able to perform and complete work assignments effectively and accurately with very minimal direction and supervision.

Special Skills/Equipment:

Excellent analytical and organization skills are required as well as the ability to present complicated information to administrators, physicians and pharmacists in a concise meaningful manner. An ability to prioritize multiple projects and information requests is critical.

Other Skills:

Must be proficient in a variety of data management and data visualization applications including relational database management systems and data warehouses. Demonstrated experience in the use of statistical software (such as SAS, SPSS, Minitab, Stata) and Microsoft Office software in required. SQL programming skills and experience with MicroStrategy or Tableau is desirable.

Physical Requirements:

Travel within Northern California may be required for off-site meetings and for presentations.

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Senior Analyst, Office Of Patient Experience

Sutter Health