Jetblue Airways Corp. Long Island City , NY 11101
Posted 3 weeks ago
Position Summary:
The Senior Analyst of Loyalty Strategy is responsible for supporting the vision and strategic roadmap of the TrueBlue program. This role will support the Senior Manager, Loyalty Strategy and Analytics in owning the development of analytics and insights to optimally position the TrueBlue program to attract and grow customers and revenue. This role's primary focus will be on utilizing data and insights to drive long-term strategy and performance.
Essential Functions
Provide insights that support the growth of unique program initiatives to add long-term value to the TrueBlue program
Benchmark competitor offerings and performance to make suggestions on improving TrueBlue
Build predictive analytics capabilities to anticipate customer behavior and expected spend and value
Assess program performance based on expected behavior and actual deviation from that expected performance
Partner with other teams in the organization to personalize customer experiences and offerings
Communicate customer value and importance to operational units like Customer Support, Airports, etc.
Other duties as assigned
Minimum Experience and Qualifications
Bachelor's Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
Three (3) years of airline, loyalty, finance or commercial experience
Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint
Strong analytical and problem-solving skills
Ability to manage multiple competing priorities in a fast-paced environment
Comprehension of loyalty program space
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Expert in data analytics and visualization software (SQL, Spotfire, Tableau, etc.)
Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
Knowledge of airline industry trends and travel technology
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment
Work Environment
Physical Effort
Compensation
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Jetblue Airways Corp.