The Sr. Analyst is responsible for Patient Services (PS) reporting and data analysis as required to support our call center operations and patient strategic initiative programs. This involves the design, development and implementation of new reports and metrics as well as the evaluation and validation of existing measures. This role is responsible for business analysis at a national and divisional level to (including recommendations and strategic options to improve efficiency and performance) support the full PS team (internal and external).
Develops and designs reports in conjunction with internal teams and partners using Business Objects, Tableau and other tools.
Design, develop and implement new reporting metrics and modify existing metrics in collaboration with business partners
Create dynamic dashboards (e.g. operational performance outputs) and update accordingly
Work with Lead to balance needs of senior management, internal and divisional teams through prioritization process.
Support existing reports and perform necessary modifications or troubleshooting
Identify limitations or issues in the reporting infrastructure and manage the process to have them rectified
Fulfill ad hoc requests from various audiences across the business and discover effective and efficient ways to query data
Perform business analysis on all aspects of PS including individual, program and general department performance, present data insights, make recommendations to colleagues as well as senior management teams
Monitor, track, analyze trends and perform ad-hoc analysis to identify strategic business opportunities, create efficiency improvements and performance
Communicate PS data and interact with other Biogen departments and service partners (e.g. Marketing, Sales, Managed Markets, IT, DOT)
Craft and evaluate business performance metrics in support of the overall PS Goals and Operations
Compile timely reporting of PS performance results for the PS Leadership team
Support annual goal setting process and develop periodic contests for support of PS Operational functions
Work with stakeholders (e.g. marketing, strategic forecasting) to understand projected impacts to PS of upcoming initiatives; understand overall PS and Biogen business strategy in order to inform PS performance changes
3+ years' experience with data analysis, business intelligence
Technical proficiency in Tableau and all MS Office products with an ability to learn new processes and systems quickly (advanced experience working with Microsoft Excel.)
Excellent problem solving, time management and organizational skills.
Ability to adapt to change.
Bachelor's Degree preferred