Senior Analyst - Digital Insights

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose

• Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

Our Digital Operations Center is constantly working to enhance the experience of our customers across our Digital Channels, based on data-driven analytics and timely and accurate reports. In order to do so, we rely on a great team of highly skilled Analysts that work hand-in-hand with business units across the organization in a fast-paced environment to provide them with actionable business intelligence to be used in making our Digital Channel offerings even more robust and reliable.

• Conduct deep-dive analysis to identify trends, anomalies, and opportunities for optimization

• Support resolution efforts during system outages and participate in root-cause analysis workshops

• Analyze user experience data to improve the reliability of our digital channels

• Produce dashboards for technical teams to monitor success and error rates across multiple customer-facing applications

• Provide ad-hoc analysis to different business units across the organization to support decision making on improvements to our customer's digital experience

• Develop and maintain key performance indicators (KPIs) to track and report on system performance and user engagement

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree required

• Regular attendance and punctuality in accordance with United's policies is required

• Hybrid attendance is required at the Chicago Willis Tower location

• Successful completion of interview required to meet job qualification

• 2+ years of digital channel experience (Business or IT)

• 2+ years utilizing digital analytics tools

• 2+ years of experience in roles related to software reliability

• 2+ years of experience in advanced research in a quantitative and analytical field

• Strong data analysis, manipulation, and problem solving skills

• Intermediate to advance SQL skills working with Enterprise Data Warehouses (AWS Redshift, Google BigQuery)

• Strong understanding of the HTTP stack and lifecycle

• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• MBA preferred

• Experience working with Quantum Metric and Dynatrace a plus

• Experience with building reports/dashboards using BI tools such as Power BI, Looker Studio, etc.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer

• Minorities/Women/Veterans/Disabled/LGBT