Working Location: PENNSYLVANIA, CENTER VALLEY
Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day.
Let's inspire healthier lives, together.
The Salesforce Sr. Business Analyst I is responsible for managing and maintaining the Salesforce CRM platform at an senior level. The Sr. Business Analyst I will focus on working overall improvement of the CRM platform as well as acting as a subject matter expert to the business as it relates to utilizing the CRM platform.
Work within current processes to maintain Salesforce users, roles, security, profiles, permission sets, sharing rules, customizations, report and dashboard development, data management, and support for AppExchange applications.
Work with business partners to define and document current process and requirements. Leveraging experience in the system to optimize business process within CRM environment.
Develop, manage, and troubleshoot Salesforce system issues, operations and maintenance. Perform root cause analysis to understand key trends / issues and pro-actively implement new measures to make the platform more stable.
Analyze trends in Salesforce Effectiveness (SFE) platform data and data quality, and identify areas of improvement. Perform root cause analysis to understand key trends / issues.
Identify and implement process improvements related to the SFE platform. Present process improvement recommendations to SFE Manager.
Create complex custom objects, formula fields, validation rules, page layouts, record types and custom buttons.
Perform complex data uploads using Salesforce Data Loader.
Create complex workfows and approval processes along with custom approval processes.
Create complex flows using Process Builder and Visual Flow.
Deploy configuration and code change sets from development to sandbox and production environments.
Bachelor's degree, or equivalent experience in Sales Operations, Training, Technical Project Management or Business Analyst role preferred.
Salesforce Certification or CPQ Certification is required.
Minimum of 5 years of experience including: Sales Operations / training / support / business analysis / analytics environment is required.
Experience in process development, optimization, training, or analysis preferred; experience with Salesforce or other CRM highly preferred.
Salesforce Administration experience is highly preferred, Project Management experience a plus.
Experience in customizing and building complex Salesforce custom objects, formula fields, workflows, custom views, and approval processes is preferred.
Experience with Apttus and/or Salesforce CPQ is preferred.
Proven ability to train users of a system; Knowledge of adult-learning principles a plus.
Strong data management abilities.
Strong MS Excel and data transformation skills.
We realize work isn't just a job to you.
It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you.
Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.
Olympus' Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus' Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.
OlympusTrue To You. True To Society. True To LIFE.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||