The Travel Experiences & Partnerships Team within the Global Premium Products & Benefits Organization is responsible for executing the end-to-end travel strategy to deliver a connected customer journey by leveraging Amex assets and partnerships.
The Senior Analyst will be an integral member of the Emerging Travel team, supporting operational excellence in the management of key partner-driven card benefits & Membership Reward opportunities in the travel space, including but not limited to Car Rental/Ride Share and select airport benefits. This important role supports the team with day-to-day benefit management, ensuring flawless operational execution and delivering best-in-class value and customer experiences to our Card Members. Sitting in the Global Loyalty Center of Excellence, this role will also require close collaboration with key internal stakeholders and partners across the organization.
The successful candidate will be a results-oriented team player, with a flexible attitude, passion for innovation and partnerships and excellent interpersonal skills.
Core Responsibilities Include:
Act as benefit expert for key Travel partners; provide ongoing recommendations for improvements and efficiencies and provide thought leadership around future strategy
Advise and guide key marketing stakeholders about partner benefits
Lead the marketing claims and terms creation process, coordinating and liaising with key stakeholders across the organization to implement
Oversee flawless execution of invoicing for key benefit partners
Support ad-hoc Compliance and audit related projects
Deliver ongoing analytics, insights and performance metrics; develop benefit reporting across team as needed
Why American Express?
There's a difference between having a job and making a difference.
American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.
2-3 years working experience.
Energetic self-starter with excellent relationship skills and the ability to drive results within a fast-paced, matrixed environment
Proven ability to communicate effectively with partners and senior leadership, one-on-one and by email
Attention to detail and ability to drive results and ensure flawless execution
Strong project management skills with strengths in managing multiple priorities concurrently, operating autonomously and prioritizing effectively
Assertive, proactive and collaborative, with the willingness to take initiative, challenge the status quo, and think strategically to solve issues
Proven track-record for building and leveraging relationships and comfort working with a variety of internal and external partners to achieve goals and resolve issues
Positive team player with the ability to adapt to shifting or changing priorities
BA or BS required
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.