Senior Analyst Cobrand Operations

Position Summary:

The Senior Analyst, Co-Brand Program Operations is responsible for stewarding customer service education, cardmember experience and managing the rollout of new financial offerings as it relates to the co-brand credit card program.

This role will work closely with Loyalty, JetBlue Customer Support, Loyalty IT, Marketing and the co-brand issuer to further educate customer support crewmembers, enhance the co-brand cardmember experience and improve business performance of the co-brand card programs.

Essential Responsibilities

• In coordination with the Manager of US Co-Brand Program Management, act as the project manager for implementing new financial products as they're developed

• Maintain valuable working relationships with leadership within the Customer Support Centers (SSC & OSC)

• Collaborate with the Customer Support Standards & Programs team to maintain training manuals for the JetBlue credit card programs

• Work closely with cobrand issuer's customer service liaison to improve servicing, processes and communication related to our mutual customers

• Partner with Loyalty IT teams to improve existing or develop new capabilities to improve cardmember experience

• Work with co-brand card network partner developing cardmember experiences (events) at JetBlue's focus cities

• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's Degree in Business or a related field; OR demonstrated capability to perform job responsibilities with the combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience

• Three (3) years of airline or loyalty experience

• Ability to meet tight deadlines and handle multiple projects simultaneously

• Ability to manage multiple competing priorities in a fast-paced environment

• Detail oriented and demonstrates strong follow up skills

• Available for occasional overnight travel (10%)

• Must be in possession of valid travel documents with the ability to travel in and out of the United States

• Must pass a pre-employment drug test

• Must be legally eligible to work in the country in which the position is located

• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Two (2) years' customer support experience

• One (1) year of project management experience

• Knowledge of airline industry and loyalty programs

Crewmember Expectations

• Regular attendance and punctuality

• Potential need to wok flexible hours and be available to respond on short notice

• Able to maintain a professional appearance

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $64,000.00 and $103,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.