Senior Analyst - Business Operations

Verizon Communications Scranton , PA 18510

Posted 1 week ago

What you'll be doing...

You will partner with key players to provide stakeholders strategic insight into delivering strategic areas of focus around revenue growth, customer experience, employee productivity and efficiency, and process compliance. You'll be responsible for coaching, recognizing and holding people accountable for delivering both performance and productivity metrics. You'll participate in budgeting, employee engagement, attendance and culture initiatives. You will be responsible for grievance preparation and/or handling.

  • Interpreting call center data, developing and executing sales and service strategies that drive performance, productivity, and optimal efficiency

  • Educate, coach and develop frontline employees to improve revenue growth and customer experience, and compliance metrics

  • Act as a liaison between interdepartmental organization to ensure alignment to business priorities

  • Ability to oversee, manage and implement new projects, process and procedures

  • Fostering a collaborative, inclusive work environment

What we're looking for...

You're analytical, organized, and detail oriented. A self-starter and quick learner who can work independently, but you're also great to have on a team. You're no stranger to a fast-paced environment and tight deadlines, and you adapt to changing priorities and juggle multiple projects with ease. You take a lot of pride in your work, and that's why people count on you to deliver.

You'll need to have:

  • Bachelor's degree or four or more years of work experience

  • Three or more years of relevant work experience

  • Experience in analyzing datasets

  • Strong communication skills, both written and verbal

Even better if you have:

  • A degree

  • Experience with Microsoft PowerPoint, Word, Excel, G Suite, and Qfiniti

  • Program management experience

  • Proficient analytical and problem solving skills and proven track record of utilizing insights from data to drive change

  • Ability to develop and present reports and presentations

  • Proven ability to work with cross functional teams across all levels of the organization to optimize business results

  • Call center experience, ideally in bargained for environment

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.


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