Senior Advocate, Wholesale Operations

Carvana Sarasota , FL 34236

Posted 4 weeks ago

Carvana is hiring immediately for a Senior Advocate!

To speak with a recruiter, contact us at 480-478-0189


Position Overview:

This individual contributor position, combining customer service and back of house operations, is responsible for supporting the team lead, training and leading assigned team, vehicle purchase, pickup, accurately assessing, documenting and maintaining the status and appearance of Carvana's wholesale inventory. This position is not eligible for visa sponsorship.

What you'll be doing:

  • Train and lead assigned team, provide in the moment coaching, feedback and mentorship.

  • Manage an assigned hub-specific "Area of Responsibility" based on leadership needs

  • Act as the right-hand to the Team Lead for your site.

  • Support Site Leader by opening and closing site, monitor site security alarm system, enabling and disabling it when necessary.

  • Generate and monitor regular Carvana technologies such as: Salesforce and Tableau reporting.

  • Coordinate with customers on the transaction of vehicles purchased for wholesale by Carvana.

  • Frequently interact with customers in person, by phone, email, and text.

  • Complete a checklist of pre-work items in order to prepare for our customer's pickup/dropoff.

  • Maintain detailed notes in the customer tracking system to identify what we have missed.

  • Occasionally operate Carvana vehicles on public roads to purchase wholesale vehicles from Carvana customers.

  • Accurately assess and document the exterior and interior condition of Carvana's wholesale inventory by utilizing your experience with Carvana's detailed training and state-of-the-art digital tools

What the job requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

  • High School Diploma or GED equivalent, or equivalent experience is required.

  • Leadership experience desired with three years experience working in customer service either in the retail or hospitality industry.

  • A strong sense of urgency, the ability to pay attention to detail, and strong communication skills

  • Ability to work well with others and maintain a strong understanding of teamwork.

  • Ability to frequently stand, sit, walk, bend, stoop, squat and lift up to 20lbs.

  • A technical aptitude that can be applied to the use of digital devices and mobile apps.

  • Maintain a valid driver's license with a clean driving record, compliant with Company guidelines.

  • Ability to safely operate vehicles while consistently comply with laws and policies pertaining to the operation of vehicles.

  • Ability to maintain a flexible schedule consisting of night and weekend shifts.

  • Ability to communicate and interact with others effectively in a professional, courteous manner.

  • Ability to work indoors or outdoors regularly in all weather conditions.

  • Ability to effectively communicate.

  • Enthusiasm and positive energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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