Senior Advanced Field Support Representative

General Dynamics Flushing , NY 11351

Posted 2 months ago

Responsibilities for this Position

Senior Advanced Field Support Representative

Job ID: 2021-50603

USA-NY-Flushing

Required Clearance: Secret, obtainable within reasonable time based on requirements

Posted Date: 9/14/2021

Category: Operations

Employment Type: Full Time

Hiring Company: General Dynamics Mission Systems

Basic Qualifications

Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR,

2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred. OR,

Bachelor's degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.

CLEARANCE REQUIREMENTS:

[Department of Defense Secret security clearance is preferred at time of hire.] Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Senior Advanced Field Support Representative (FSR) to support the US Coast Guard (USCG) in Sector Long Island Sound. The selected candidate will be required to drive a company-supplied vehicle to cover 15 Rescue 21 sites: USCG Sector New York located in Staten Island, NY, nine USCG Stations, and five Remote Fixed Facilities (RFFs).

The selected candidate should be located near Mineola NY on Long Island or a reasonable distance from USCG Sector New York Headquarters which is in Staten Island, NY. The FSR will work out of their home and have a GDMS supplied vehicle, tools and supplies necessary to maintain Rescue 21 sites, including a regional depot spares location. The primary responsibility of this role is for equipment and system support of the Rescue 21 communication and direction finding system at remote sites along the Long Island Peninsula. The FSR will provide emergency repair response coverage and total system preventive maintenance coverage which will require 2 to 6 hours of driving for site access. The FSR must also be willing and able to travel up to 25% of the time outside of the area of responsibility supporting other FSR's throughout the continental U.S., Hawaii, USVI, Puerto Rico, and Guam. The successful candidate has detailed knowledge of system tactical employment and optimization and the ability to document failures and corrective action in accordance with proper procedures and methods. This role will act independently in most situations and will prepare and submit periodic status reports and inventories as required by operational procedures.

Field activities will include installing, maintaining, integrating, troubleshooting, testing and servicing of fielded systems/products at customer sites. The FSR will diagnose and repair any mechanical, hardware, software or system failures using established procedures and submit reports on system reliability metrics to technical/regional support centers. Additionally the FSR will set up and utilize specialized test and diagnostic equipment to isolate any malfunctions. The FSR works closely with design engineering in evaluating product performance and conducting field trials and will conduct start-up, cutover and checkout activities on newly installed systems. Site and equipment inspections will also be completed in order to perform preventative and corrective maintenance. This position will work with more senior FSR's to plan and emplace system configuration to meet specific mission requirements, conduct technical seminars and training for customers, conduct informal on the job training for other field service staff members and customers, and over-the shoulder/refresher training to users in the field as required.

This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS:

Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

  • Conducts site and equipment inspections in order to perform preventative and corrective maintenance

  • Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required

  • Diagnoses and repairs mechanical, hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical/regional support centers

  • Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data

  • Interfaces with Customers, Military Personnel, Government dignitaries, External consultants/experts, all levels of employees across the company, including Executive Management

  • May deploy and operate with US Forces to CONUS or OCONUS field locations

  • Provides technical support independently displaying initiative and sound problem solving techniques

  • Perform complex technical evaluation and resolve critical technical problems on fielded systems

  • Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites

  • Provides technical advice to lower level Field Support Representatives when implementing moderately complex equipment installations

  • Provides technical support independently and displays a high degree of resourcefulness and initiative

  • Recommends design enhancements to internal management and engineering

  • Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all equipment as the communications environment evolves

  • Specific OSHA training such as 10 hours construction training may be required determined by management

  • May be required to work outside for up to 10 hours a day

  • Travel required more than 25% of the time

  • Typically handles complex products and/or problems, provides technical guidance to lower level Field Support Representatives

  • Works closely with design engineering in evaluation product performance and conducting field trials

  • Works independently with minimal supervision

  • Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirements

KNOWLEDGE SKILLS AND ABILITIES:

Applies extensive technical expertise and has full knowledge of other related disciplines. Problem Solving: Develops technical solutions to complex problems which require the regular use of ingenuity and creativity. Discretion / Latitude: Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective for desired results. Impact: Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organization objectives. Liaison: Represents organization as prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

  • Ability to identify and load an Internal Operating System

  • Ability to troubleshoot basic program-related faults

  • Ability to use Hyper Terminal to bypass password on routers/switches

  • Ability to work independently

  • Strong knowledge of Cisco commands

  • Clear understanding of technologies associated with supported systems, and the application of these technologies within the customer environment, including detailed knowledge of system tactical employment configuration

  • Clear understanding of auxiliary power unit repair

  • Considerable knowledge of basic test theory

  • Proficient knowledge of heating, ventilation, and air conditioning repair and maintenance

  • Knowledge of Microsoft Office Suite

  • Clear understanding of test and diagnostic equipment such as multimeters, oscilloscopes, etc.

  • Strong verbal and written communication skills

PREFERRED DEGREE TYPES AND EXPERIENCE:

Minimum of 25 weeks of military technical training school, along with an additional six years of related experience is required.

OR,

Two years of directly related non-military technical trade school or the equivalent experience, along with an additional six years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.

OR,

Bachelor's degree in a technical field or the equivalent experience, along with an additional two years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.

  • Industry certifications such as FCC license, CCNA, etc.

  • Experience with DoD Programs, US Coast Guard and/or Military background

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Customer Service Representative

Micro Center

Posted 1 week ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers. Click here to view our job video MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: * Flexible Schedules & Excellent Pay * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Paid Time Off for Regular Associates * Immediate Benefit Coverage for Regular Full-Time Associates (*currently due to COVID-19) * Esteemed Vendor & Company Job Training * Career Advancement Opportunities MAJOR RESPONSIBILITIES - RETAIL CUSTOMER SERVICE REPRESENTATIVE: * Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction * Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities * Participate in open and close procedures * Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory EDUCATION & EXPERIENCE: * High school diploma or equivalent * Sincere interest in helping customers and driving world-class customer experiences * Ability to communicate professionally and handle multiple customers * Physical requirements: lift up to 50 lbs., stand for prolonged periods of time * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer. All offers are contingent upon the successful completion of Pre-employment background check and substance abuse screening. Micro Center Flushing NY

Senior Advanced Field Support Representative

General Dynamics