Senior Administrative Director - Hospital Administration

As a not-for-profit academic health system, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Comprising two renowned academic medical centers (Brigham and Women's Hospital (BWH) and Massachusetts General Hospital (MGH)), eight other acute care hospitals, and three world-famous specialty hospitals, MGB provides a complete continuum of care, including a physician network, community health centers, home care and home hospital, and an insurance plan.

Within MGB, the Brigham sites include Brigham and Women's Hospital (BWH), Brigham and Women's Faulkner Hospital (BWFH), Brigham and Women's ambulatory sites, and Brigham and Women's Physicians Organization (BWPO) (collectively the "Brigham Sites"). Brigham is an academic medical center that serves patients from New England, throughout the United States, and from 120 countries around the world, through clinical services at our hospitals and 150 outpatient practices with more than 1,800 physicians and 4,000 nurses. The Brigham conducts the second largest hospital-based research program in the world, with an annual research budget of more than $630 million. As a major Harvard Medical School teaching affiliate, the Brigham is a cherished training ground for physicians, nurses, and allied health professionals, with 1,500 graduate medical education trainees in over 140 of the most sought-after training programs in the world.

Under the leadership of the Senior Vice President for Clinical Services), the Senior Director of Business Affairs ("Director") functions as a senior administrative leadership resource for business and performance management needs within the SVP portfolio:

Current Portfolio consists of the following below but is subject to change:

• Inpatient Operations

• Care Continuum Management and Social Work

• Clinical Departments of Dermatology; Orthopaedic Surgery; Obstetrics and Gynecology; and Pediatric Newborn Medicine

• Real Estate and Space Planning

• Facility Operations (Engineering, Environmental Affairs, Environmental Services, Material Management, Food Services, Parking & Security)

• Emergency Preparedness

• Capital Planning Committee(s)

• Mass General Brigham system-wide initiatives

Responsibilities include:

• Program development (analysis/planning/evaluation) & review

• Program review (assessment/performance improvement/support)

• Support the SVP and his/her leadership team in key administrative, financial and strategic issues

• Other essential needs that support the strength and stability of the organization

The Director reports to the SVP. Due to the senior level of this position, the Director also regularly communicates with, prepares materials for, receives direction from, and provides counsel to Vice Presidents, Executive Department Administrators, and other senior leaders of the hospital. The scope of this senior management role spans Brigham sites.

Strategic Leadership Support

• Provide strategic leadership and counsel for the SVP and his/her leadership team; lead the capture, analysis, interpretation, and utilization of financial and operational data used in decision-making that meets the needs of the SVP.

• Work closely with the SVP on the development of operating, financial, and administrative program policies.

• Devise strategies for effective use of clinical, financial, and operational benchmarking data for analytic, goal setting, and improvement activities.

• Proactively assess and make recommendations for opportunistic development or risk hedging in any of the SVP functional areas.

• Keep current regarding trends and developments in the health care field, particularly when they pertain to strategic planning, analytic and decision support tools, financial trends, evolving technologies and programs.

• Develop subject matter briefs, relationship proposals and other materials requiring the use of business intelligence and proprietary information of Brigham and MGB.

• Provide administrative leadership and coordination support to the organization's capital planning process.

Business Planning

• Standardize approaches to analysis, business planning, and ROI valuations across the SVP portfolio, and develop rigorous processes for testing assumptions, estimating impacts, and enumerating investment requirements.

• Work in concert with Analysis, Planning, and Strategic Implementation (APSI) and the academic departments to generate robust and comprehensive business plans that cross traditional internal boundaries.

• As appropriate, responsible for successful execution of initial relationships and agreements, operational transitions and hand-offs to appropriate clinical and administrative leaders and monitoring of ongoing relationship management.

Financial Management

• Oversee the financial performance of the SVP portfolio.

• Provide leadership on behalf of the SVP in supporting and guiding portfolio capital envelope and financial statement review.

• Provide leadership on behalf of the SVP regarding the annual budget process:

o Ensure that the portfolio budgets are developed, reviewed, approved, and submitted in a timely and accurate manner and consistent with Brigham, MGB, and HMS standards.

o Support and oversee the process of hospital support allocations to the academic departments ("CES").

• Manage and support departmental variable compensation programs assigned to the SVP, including goal setting, ongoing monitoring of results, budget implications, and recommendations about the programs.

• Manage financial commitments made to leaders and faculty within the SVP's portfolio, ensuring tracking accuracy, regular reporting, and fulfillment of all commitments.

• Lead audits of the SVP's portfolio as appropriate or as requested.

• Establish and enforce finance and accounting policies across the SVP/COO's portfolio congruent with BWH, BWPO, HMS, and MGB guidelines.

• Continually and openly communicate with the SVP on any and all matters related to the SVP fiduciary responsibilities. Provide financial leadership and counsel for the portfolio.

• Ensure that the highest standards of integrity, ethics, control, and confidentiality are maintained at all times across all financial and accounting matters under the purview of the SVP.

Consultation & Project Management

• In conjunction with the SVP, lead the management and resolution of key issues and opportunities that arise within the portfolio. Toward this goal, engage a broad array of resources, reviews, and individuals as needed.

• Support leadership meetings as needed and present work pertaining to strategic planning, financial analysis, and business planning; develop and present executive level analyses on key programs and planning activities.

• Facilitate and manage the requests made of the SVP by various stakeholders for information, accommodation, or support.

• Serve as a key liaison between service line administrators and hospital leadership teams to ensure alignment on communication channels and project goals and deadlines.

Human Resources Management

• Review department requests for new staff and advise the SVP on approval decisions.

• Actively consider opportunities to grow the abilities, skills, and support of Brigham employees within the portfolio through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.

This position currently does not have any direct reports. In times of transition, this position may provide interim leadership support and assume supervisory responsibility of direct reports.

Other

• Oversee general administrative matters within the portfolio.

• Develop letters, presentations, announcements, and other communications for the SVP and/or other relevant leaders; all documents must be of the highest caliber of refinement and professionalism.

• Serve as a stand-in for the SVP in relevant meetings when the SVP is not available; serve on committees as needed or assigned by the SVP.

• Lead or participate in special projects and perform other related tasks as requested or required.

Supervisory Responsibility

• No direct reports.

Fiscal Responsibility

• Oversight of the SVP's administrative cost centers.

Qualifications

• At least 6-8 years administrative/management experience in an academic medical center setting required.

• Progressive experience in business/strategic planning and/or financial management/analysis required.

• Project management experience required.

• Bachelor's degree required

• Master's degree in related field (MBA, MHA, or MSA) strongly preferred.

Skills/ Abilities/ Competencies Required

• Analytical Skills

o To create business trends and process analyses, profit and loss statements, operational reviews, and identification of system weaknesses. Demonstrated experience in operations, project management, strategy development, business and financial planning, budgeting, and financial reporting.

• Organizational Skills

o To manage many competing timetables and responsibilities. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.

• Project Management Skills

o To support on-time administration of multiple, competing priorities, in a matrixed environment. Includes strategy development, action planning, and execution and development of monitoring tools.

• Theoretical Skills

o To conceptualize systems approaches to problem solving and interrelationships of clinical, teaching, and research activities.

• Communication Skills

o To effectively relate to a large and diverse constituency of individuals - including senior leaders, administrative staff, faculty at all levels, trainees and staff, representatives of other Brigham offices, and vendors. Must include superior skills in financial, written, and oral formats.

• Interpersonal Skills

o To facilitate obtainment of cooperation and support from a broad range of people. Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem-solving.

• Negotiation and Contracting Skills

o To come to settlement in situations that are complex, sensitive, and often multi-institutional.

o To ensure the rights and responsibilities of all constituents are fairly and accurately represented.

• Other Abilities

o Ability to work independently as well as collaboratively at all levels of a complex organization.

o Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.

o Ability to use Microsoft Office (Excel, PowerPoint, and Outlook) and financial systems.

o Ability to maintain the highest standards of performance, quality, credibility, and integrity.

o Ability to maintain extraordinarily professional discretion in the handling of highly confidential and/or political infom1ation and data.