Senior Administrative Coordinator

Job Summary

Utilizes knowledge and skills gained through experience or training to provide advanced administrative support of a function within a unit or department through clerical skills. Communicates information with internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position. Serves as a resource to others in the resolution of complex problems and issues.

Essential Duties and Responsibilities

• Applies advanced skills and procedures appropriate for the position within assigned functional area

• Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues

• Schedules, reports, and tracks information for department

• Collects and enters marketing related billing data into the customized billing system

• Process invoices in AP system

• Work with account team sin the invoice clearance process, which includes validating, investigating and resolving discrepancies to ensure timely resolution

• Compiles data for reports and collates into a single report

• Assists in preparing, reviewing, or auditing reports

• Assists with more complex research and investigation. May prepare analysis of information

• May assist in orienting and training lower-level employees

• May assign and check the work of lower-level employees and/or be designated as "lead" worker

• Performs other duties and responsibilities as assigned

Knowledge of

• Basic office practices, procedures and methods

• Basic mathematical calculations

• Key internal and/or external contacts to request assistance from or utilize expertise

Skill in

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

• Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.

Ability to

• Build solid, effective working relationships with others

• Coach others in the development of their skills

• Execute instructions and request clarification when necessary

• Provide courteous, timely service when addressing customer questions and concerns

• Speak clearly and concisely

• Convey information clearly and effectively through both formal and informal documents

• Constructively work under stress and pressure when faced with high workloads and deadlines

• Plan, organize, and coordinate work assignments

• Promote team cohesiveness, cooperation, and effectiveness

• Work independently with minimal supervision

Education/Previous Experience

• High school diploma or equivalent with a minimum of six (6) years' experience in customer service or an office environment

OR ~

• An equivalent combination of education, experience and/or training

Licenses/Certifications

• None required