Senior Accounts Receivable (Ar) Specialist

Job Summary

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief

Senior Accounts Receivable (AR) Specialist

The Senior AR Specialist provides a vital role in our Accounting department, interacting with external partners and internal account teams to achieve cash collections goals. The role requires strong customer service skills, effective communication in a confident and pleasant manner, both verbally and in writing, and the ability to work collaboratively with other departments. EAB seeks someone with strong analytical and critical thinking to support the AR Manager with reporting and problem-solving. The Senior AR Specialist will also support data migration efforts and other projects for our growing business.

This role is based in either Washington, DC or Richmond, VA.

Primary Responsibilities:

• Work with partners in a collaborative manner to ensure timely collection on outstanding partner invoices

• Collaborate with Account Management and Commercial colleagues to develop and implement effective collection strategies to minimize outstanding debts

• Monitor and manage aging accounts receivable to ensure timely collection of outstanding invoices

• Handle finance-related billing inquiries from internal and external contacts

• Strategize and effectively communicate with Account Management to handle partner concerns

• Autonomously manage a pool of partners

• Update database daily for collections reporting

• Support AR Manager with reporting, inbox management, and researching complex partner situations

• Identify and assist with implementing opportunities for process improvements in accounts receivable management

• Manage and complete special projects as necessary

Basic Qualifications:

• Minimum of 4-5+ years of experience in accounts receivable or related financial roles, with at least 2 years in a senior or supervisory position

• Bachelor's or Associate's Degree

• High level of customer service skills to communicate effectively by e-mail and phone

• Excellent analytical, organizational, and problem-solving skills

• Ability to work independently and as part of a team in a fast-paced environment

• Ability to take initiative on projects and handle customer service interactions

• Proven experience managing multiple, competing priorities in an office setting

• Intermediate Excel skills

Ideal Qualifications:

• Multi-lingual (Spanish)

• Accounting, Finance, or Business degree

• Experience with NetSuite and familiarity with Salesforce reporting and views

• Experience with GETPAID Collections Software

• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

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