Senior Account Service Representative

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Monday through Friday

• 10am

• 7:30pm EST

Who We Want

• Challengers. People who seek out the hard projects and work to find just the right solutions.

• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

What you will do-

• Receive telephone calls and act as a key contact regarding a variety of order-related requests, including but not limited to: pricing, scheduling, information updates, shipping, and delivery status pre- and post-sale

• Process customer orders via EDI, phone, email, or fax and determine status of existing orders, including shipment tracking.

• Provide detailed product information to customers as requested through order entry or order-related inquiries.

• Provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed.

• Process customer and Sales Representative returns and customer complaints and enter issues into the complaint system

• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically, by fax or by phone within same day of receipt.

• Handle customer inquiries, complaints, and comments and ensure issues are resolved in a timely manner

• Support sales team by developing and maintaining positive customer relations with clients/customers, and work together to meet service sales goals

• Work with customers and/or distributors to receive accurate account of equipment failures and provides reports to management

• Resolve production scheduling and shipping or invoicing problems; determine validity of warranty claims and schedules repair resources; change production and shipping schedules

What you need-

• 3 years customer experience - required

• Call Center experience - preferred

• High School diploma - prefer Associates Degree or equivalent work experience

• Demonstrated computer skills (e.g. ERP systems, SAP, Outlook, Access, Excel and Word)

• Demonstrated accuracy in data entry and report generation

• Must have the ability to work flexible hours, as needed to support the business needs

• Excellent communication, organizational, and problem-solving skills

$21.05 - $28.48 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.