Senior Account Manager, Strategic Accounts

About MixpanelMixpanel is an event analytics platform for builders who need answers from their data at their fingertips-no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress.

Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.About the Account Team Our Account teams manage the full post-sales lifecycle, helping existing customers leverage Mixpanel to analyze, measure, and improve their products. The Mixpanel team that manages the lifecycle of our top Strategic accounts consists of two roles:Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, and then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions.

They identify new business units or teams who could get value from Mixpanel, navigate to decision-makers in those groups, then run the sales motion to land those expansion opportunities. Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and utilization and organically growing our most strategic accounts. They are usually the primary technical contact and interact with customer users and stakeholders daily to ensure they are leveraging Mixpanel to the fullest.

The CSA also often acts as a connection point to Mixpanel's Product and Engineering teams who support our largest customers. About the RoleThe Senior Account Manager is responsible for supporting implementation, onboarding, adoption, utilization, renewal, and expansion activities in Mixpanel's top accounts. This includes being responsible for the overall health of a customer, ensuring they are getting value from Mixpanel, and being the primary relationship lead for senior stakeholders.

They are ultimately responsible for making sure customers in their portfolio are constantly learning from their data and extracting value out of their investment with Mixpanel, then strategically expanding Mixpanel's footprint within the organization or to other subsidiary companies. The role blends commercial experience (renewal & expansion responsibilities) with technical savvy (product adoption) to bring value to enterprise customers. The Senior/Strategic Account Manager will identify and drive relationships with Senior/VP-level buyers and will bring deep knowledge and expertise on relevant trends.

They are seen as a valued advisor, comfortable creating presentations and presenting to C-level audiences and driving strategic conversations around their investment in Mixpanel. They are highly organized, attuned to the customers' needs, and able to oversee complex projects and prioritize requests.Who you are: You are highly consultative with savvy business acumen

You have sound data instincts and love making data-driven decisions with MixpanelYou are experienced working with executives at large enterprises

You are technically curious and interested in learning new technologies

You love to solve problems and always find a way to deliver value for our clients

You can develop relationships with senior stakeholders which allow you to navigate up and across organizations

You have the commercial skills and mentality to drive expansion deals

ResponsibilitiesStrategic Account Planning: Own the creation, iteration, and execution of strategic account plans for each account.

Continuously drive alignment between customer success plans and overall business goals.Primary Point of Contact: Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management.Onboarding & Adoption: Work with the CSA to guide new customers through the onboarding process, ensuring they understand Mixpanel's features and are set up for success.

Provide ongoing training, support, and best practices to drive product adoption.Customer Advocacy: Gather customer feedback and share it with internal teams to influence product improvements and enhancements, ensuring customers' needs are met.Data Analysis & Forecasting: Utilize Mixpanel and other data sources to analyze customer behavior, forecast future trends, and identify areas for improvement.

Collaborate cross-functionally with internal teams (Sales Engineering, Professional Services, Product, Marketing, Legal) to enhance account success.Churn Prevention: Identify at-risk customers early and address concerns proactively to prevent churn, ensuring customer satisfaction and long-term engagement.Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate.

Facilitate executive alignment with involvement from Executive Sponsors to drive long-term success.Value Realization & Growth: Proactively identify opportunities for customers to extract more value from Mixpanel, helping them expand usage, achieve business objectives, and identify upsell and cross-sell opportunities.Business Monitoring & Insights: Constantly monitor customer businesses and their industries to understand potential opportunities or threats, aligning business reviews with customer initiatives.

Use insights to provide strategic guidance and consult on Mixpanel's place in the analytics market.Expansion & Renewal Management: Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations. Ensure consistent revenue growth through opportunistic upsells and retention efforts.Requirements7 years of related work experience in full-cycle post-sales customer management roles such as Account Manager, Account Executive, or Sales Engineer.

Proven success in managing and growing accounts, with experience handling a 7-figure book of businessand closing $250K sales opportunities. Experience with contracts over $1M in ARRStrong technical acumen and understanding of how data-driven decision-making can transform products and businesses. Ability to engage with end-users and stakeholders in Engineering, Product, and Design functions by demonstrating deep product and industry knowledge.Clear and effective communicator, both written and verbal, with strong interpersonal skills.

Ability to work cross-functionally, partnering with internal teams such as Sales, Product, Customer Success, Professional Services, and Engineering to solve complex problems. Experience collaborating on opportunities and bringing in technical resources as needed.Experienced in building and maintaining relationships with executive and C-suite stakeholders, with professional polish and confidence in delivering strategic presentations.Demonstrated ability to thrive in a fast-paced, constantly changing environment. Agile, resilient, and able to encourage continuous improvement while adapting to evolving business needs.Strong sense of ownership, accountability, and a results-driven mindset.

A strong work ethic, desire to learn, and commitment to excellence.Deep curiosity for the product analytics space and staying informed about market trends and competitors.Bonus Points ForExperience managing relationships with high-growth tech companies.Experience with Mixpanel or another analytics tool (eg. Amplitude, Google Analytics, Adobe Analytics).Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).Record of over-performing quota consistently.Experience scaling a successful B2B SaaS company.CompensationThe amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level.

In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations.

To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.Mixpanel Compensation Range$180,000-$220,000 USDBenefits and PerksComprehensive Medical, Vision, and Dental CareMental Wellness BenefitGenerous Vacation Policy & Additional Company HolidaysEnhanced Parental LeaveVolunteer Time OffAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Breakplease note that benefits and perks for contract positions will vary

Culture ValuesBe Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose

Customer Focus: Our customers' success is our success

Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business

Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives

One Team: We can't win without each other

Why choose Mixpanel?We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter-our people, our customers, our partners-out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.