Senior Account Manager, Software

Snagajob.Com Charleston , SC 29402

Posted 2 months ago

The Opportunity

In an effort to better serve our 47 million registered hourly workers and over 450,000 employer locations, Snagajob is now hiring a Senior Account Manager. Our software helps some of the largest players in the hourly industry attract, hire, and onboard workers and, as a Senior Account Manager, you will grow and maintain direct relationships with these marquis accounts. As a primary point of contact throughout the customer lifecycle, you'll deliver an exceptional customer experience through proactive communication and by establishing trusted customer relationships with enterprise level accounts.

This position is vital to Snagajob's mission and offers a highly rewarding opportunity for a candidate with proven relationship building experience, consultative account management skills, a desire to make a visible impact in a fast-growing company, and a drive to succeed.

This role may be based remotely or in our Arlington or Richmond, VA, or Charleston, SC locations.

What You'll Get to Do

  • Onboard, engage and deliver strong support for customers

  • Initiate playbooks and tactics for achieving revenue goals, including renewal strategies and uncover upsell opportunities

  • Interact and drive positive outcomes with a wide variety of client accounts from Enterprise to Mid-Market

  • Identify growth opportunities with a customer first approach

  • Educate yourself on customers' business; present solutions to meet customer goals in a timely and consultative fashion

  • Increase customer spend through a combination of increased investment in new products and services or new ways to use our tools and resources

  • Retain our existing customer relationships

  • Determine the playbook to renew customers on contracts (e.g. annual Software agreements), including when and how to engage

  • Measure, analyze, and build action plan from customer satisfaction

  • Lead appropriate, proactive and consultative milestones including mid-contract reviews and annual renewal efforts to ensure customer goals are accomplished

  • Partner with sales team to identify opportunities for growth and drive upsell

  • Serve as a trusted advisor to our customers; build and maintain customer relationships to maximize retention

  • Partner externally as "the voice of Snagajob"

  • Develop relationships with key customer decision makers/buyers via sales tools, creativity, and hustle

  • Serve as an escalation point for our customers as needed, and be able to confidently represent Snagajob externally

  • Provide the "voice of the market" to our product design staff to ensure our new products meet the needs of current customer

What We'll Expect

  • Significant and current experience in a technology account management role, with an organization that supports renewal and revenue growth through upsell and investment optimization

  • Proven success in supporting a SaaS product for key accounts - HCM SaaS experience is a plus

  • Ability to develop relationships across levels in an organization

  • Excellent communicator with an ability to influence and inspire others

  • Excels working on highly collaborative teams (we like to have fun together!)

  • Ability to thrive in a fast-moving environment, and desire to actively "test and iterate" approaches to get better, faster!

  • Embrace data-based decision-making - don't rely on gut instinct, but have a firm grasp on the data to understand what's happening in your team and with customers - and then act accordingly

  • Be a great teammate - have the ability to share best practices to help the team improve

  • The ability to live by Snagajob's core values - solidarity, candor, unconvention, fire - by being an ally, speaking hard truths, questioning the status quo, and always doing whatever it takes to meet our mission of putting people in the right fit positions so they can maximize their potential and live more fulfilling lives

At Snagajob, we celebrate our differences in an inclusive workplace designed to support the things that make us individuals. Snagajob is proud to be an equal opportunity employer and we strongly encourage candidates from all different backgrounds and identities to apply. Each new hire gives us the opportunity to bring in a fresh new perspective to further diversify our company for the benefit of our employees, products and our community.

Why Snagajob

Snagajob offers a highly competitive compensation and benefits package including medical, dental, vision, life insurance, a 401k plan, health and fitness incentives, PTO, paid community service time, and a casual fun work environment with an award winning culture. What Snaggers love most is our commitment to work-life blend and the amazing leaders who are dedicated to helping their teams grow personally and professionally. Snagajob promotes a culture of community and support, so once a Snagger, always a Snagger. We pride ourselves on keeping it real and not being afraid to challenge the status quo.

About Snagajob

Snagajob, the country's largest and fastest-growing platform for hourly work, connects more than 47 million active job seekers with employment opportunities at 450,000 employer locations in the US and Canada. Snagajob's mission is to put people in the right fit positions so they can maximize their potential and live more fulfilling lives. Through Snagajob, workers gain the flexibility of working when and where they choose while employers are assured every shift stays filled. For more information, visit www.Snagajob.com or connect with us on LinkedIn, Instagram, Facebook and Twitter.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Software Engineer / SDR Developer

Scientific Research Corporation

Posted 2 days ago

VIEW JOBS 3/4/2021 12:00:00 AM 2021-06-02T00:00 In support of the US Navy mission, this Software Engineer II / III will be a member of the REDHAWK and Tactical Open Architecture (TOA) Software Defined Radio (SDR) development team contributing to the design and implementation of Automatic Identification Systems (AIS) for the Navy's new Large and Medium Unmanned Surface Vessels. REDHAWK is a standards-based software defined radio (SDR) framework designed to support the development, deployment, and management of real-time software radio applications. REDHAWK is based on the DoD standard Software Communications Architecture (SCA). This candidate will need a strong background in webserver related tasking, including setting up and maintaining a web application environment, preferably a Single Page Application (SPA) environment. As a member of our team, you will work with others to design, code, implement, and test custom capabilities. The candidate must be able to produce creative, technically sound software solutions for transition to tactical systems. This individual will perform a variety of complex technical functions in support of the development of custom systems. PRIMARY DUTIES & RESPONSIBILITIES: * Designing, modifying, and developing signal processing capabilities in C, C++, and Python * Providing inputs for documentation of new or existing capabilities * Leveraging experience and judgment to plan and accomplish goals * Being accountable for complex programming assignments * Reviewing literature, patents, and current practices relevant to the solution of assigned projects * Reviewing completion and implementation of technical products MINIMUM SKILLS & REQUIREMENTS: * Strong C++ object-oriented software development skills in Linux environments is a must * Experience in the use of STL and/or Boost for C++ development * Experience using version control systems, preferably GIT * Basic knowledge of Linux operating system * Excellent communication skills * Demonstrable object-oriented design skills and use of design patterns * Design, develop and integrate embedded systems and sensors DESIRED SKILLS & REQUIREMENTS: * Experience working with containerization platforms, such as Docker or OpenShift * Experience working with mapping services, such as Mapbox Atlas or AGI Geospatial Content Server * Experience working with an identity server, such as Okta or Auth0 * Experience working with software-defined radio (SDR) framework development (examples: GnuRadio, REDHAWK) is preferred * Experience developing software in Python * Experience programming Windows, Linux, and real-time embedded systems * Basic shell scripting knowledge * Integration experience with Tactical Open Architecture (TOA) * Ability to work in a team environment and follow software engineering development practices * Strong analytical skills * Participate in full software lifecycle support to include requirements analysis, design, implementation, unit testing as well as integration testing * Experience developing command and control software for custom and COTS SDRs * Must currently be DoD 8570-compliant with the equivalent of an IAT II certification (Security+) or have the ability to do so within six months of employment SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients. Scientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status. Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact srchr@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. [#CJ #LI-LL1] FILLING THIS POSITION IS CONTINGENT UPON FUNDING Scientific Research Corporation North Charleston SC

Senior Account Manager, Software

Snagajob.Com