In an effort to better serve our 47 million registered hourly workers and over 450,000 employer locations, Snagajob is now hiring a Senior Account Manager. Our software helps some of the largest players in the hourly industry attract, hire, and onboard workers and, as a Senior Account Manager, you will grow and maintain direct relationships with these marquis accounts. As a primary point of contact throughout the customer lifecycle, you'll deliver an exceptional customer experience through proactive communication and by establishing trusted customer relationships with enterprise level accounts.
This position is vital to Snagajob's mission and offers a highly rewarding opportunity for a candidate with proven relationship building experience, consultative account management skills, a desire to make a visible impact in a fast-growing company, and a drive to succeed.
This role may be based remotely or in our Arlington or Richmond, VA, or Charleston, SC locations.
What You'll Get to Do
Onboard, engage and deliver strong support for customers
Initiate playbooks and tactics for achieving revenue goals, including renewal strategies and uncover upsell opportunities
Interact and drive positive outcomes with a wide variety of client accounts from Enterprise to Mid-Market
Identify growth opportunities with a customer first approach
Educate yourself on customers' business; present solutions to meet customer goals in a timely and consultative fashion
Increase customer spend through a combination of increased investment in new products and services or new ways to use our tools and resources
Retain our existing customer relationships
Determine the playbook to renew customers on contracts (e.g. annual Software agreements), including when and how to engage
Measure, analyze, and build action plan from customer satisfaction
Lead appropriate, proactive and consultative milestones including mid-contract reviews and annual renewal efforts to ensure customer goals are accomplished
Partner with sales team to identify opportunities for growth and drive upsell
Serve as a trusted advisor to our customers; build and maintain customer relationships to maximize retention
Partner externally as "the voice of Snagajob"
Develop relationships with key customer decision makers/buyers via sales tools, creativity, and hustle
Serve as an escalation point for our customers as needed, and be able to confidently represent Snagajob externally
Provide the "voice of the market" to our product design staff to ensure our new products meet the needs of current customer
What We'll Expect
Significant and current experience in a technology account management role, with an organization that supports renewal and revenue growth through upsell and investment optimization
Proven success in supporting a SaaS product for key accounts - HCM SaaS experience is a plus
Ability to develop relationships across levels in an organization
Excellent communicator with an ability to influence and inspire others
Excels working on highly collaborative teams (we like to have fun together!)
Ability to thrive in a fast-moving environment, and desire to actively "test and iterate" approaches to get better, faster!
Embrace data-based decision-making - don't rely on gut instinct, but have a firm grasp on the data to understand what's happening in your team and with customers - and then act accordingly
Be a great teammate - have the ability to share best practices to help the team improve
The ability to live by Snagajob's core values - solidarity, candor, unconvention, fire - by being an ally, speaking hard truths, questioning the status quo, and always doing whatever it takes to meet our mission of putting people in the right fit positions so they can maximize their potential and live more fulfilling lives
At Snagajob, we celebrate our differences in an inclusive workplace designed to support the things that make us individuals. Snagajob is proud to be an equal opportunity employer and we strongly encourage candidates from all different backgrounds and identities to apply. Each new hire gives us the opportunity to bring in a fresh new perspective to further diversify our company for the benefit of our employees, products and our community.
Snagajob offers a highly competitive compensation and benefits package including medical, dental, vision, life insurance, a 401k plan, health and fitness incentives, PTO, paid community service time, and a casual fun work environment with an award winning culture. What Snaggers love most is our commitment to work-life blend and the amazing leaders who are dedicated to helping their teams grow personally and professionally. Snagajob promotes a culture of community and support, so once a Snagger, always a Snagger. We pride ourselves on keeping it real and not being afraid to challenge the status quo.
Snagajob, the country's largest and fastest-growing platform for hourly work, connects more than 47 million active job seekers with employment opportunities at 450,000 employer locations in the US and Canada. Snagajob's mission is to put people in the right fit positions so they can maximize their potential and live more fulfilling lives. Through Snagajob, workers gain the flexibility of working when and where they choose while employers are assured every shift stays filled. For more information, visit www.Snagajob.com or connect with us on LinkedIn, Instagram, Facebook and Twitter.