Senior Account Manager

Open Systems International, Inc. (Osi) Medina , MN 55340

Posted 1 week ago

Open Systems International, Inc. (OSI) www.osii.com is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide

We currently have an opening for a Senior Account Manager (Customer Relations). In this position you will provide superior customer care and service, using available resources to resolve customer needs while also enhancing customer experience with OSI. Specific, on-the-job training will be provided. As a Senior Account Manager you will have the following responsibilities:

  • Represent OSI in a superior manner with an exceptional attitude and positive disposition.
  • Manage assigned customers with care, concern and diligence.
  • Proactively identify and drive sales opportunities within assigned account base.
  • Effectively manage complete customer after market sales process.
  • Be decisive and innovative when resolving customer issues.
  • Provide superior customer service, and gain and maintain customers' trust.
  • Provide support on warranty claims, customer support, and quotes; and provide assistance on policy, licensing, and logistical issues.
  • Proactively connect with customers to ensure OSI meets and exceeds expectations in all areas of post-delivery support.

Requirements

  • Bachelor degree in Business or related field.
  • 5 - 10+ years relevant customer relations and account management experience, preferably at a technology company.
  • Ability to proactively develop sales opportunities.
  • Ability and flexibility to travel.
  • Working knowledge of Microsoft Office products.

Benefits

OSI offers a comprehensive benefit package to our full-time regular employees. Benefits include health, dental, life and disability insurance, 401(k) matching, bonuses, profit sharing and a generous amount of paid time off and paid holidays. Additional perks include flexible work hours, employee events, fitness discounts, casual dress code, exciting travel opportunities, employee referral bonus programs, and more. Check out our Life at OSI Facebook page to see more.

As an employee of OSI you will have access to cutting edge technologies in a fun, professional, positive and dynamic work environment. We have excellent opportunities for growth and development.

Discover your future. Discover OSI.

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Senior Account Manager

Open Systems International, Inc. (Osi)