Mentormate Minneapolis , MN 55415
Posted 2 weeks ago
MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities.
As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.
About the role
MentorMate is seeking a Senior Account Manager to deliver excellence in our existing customer contracting, retention, and satisfaction efforts. The Senior Account Manager will support the client engagement function within MentorMate and will be responsible for proactively developing one-on-one business relationships within our client base. The Senior Account Manager is also responsible for retaining and growing business with clients which is a key performance metric.
The Senior Account Manager owns the relationship between MentorMate and the client; holding each group accountable to the agreements and managing expectations. This includes managing executive-level client interactions and partnering with cross-functional teams including Sales, Solutions, Delivery, Legal, Finance, and Operations to align resources. The Senior Account Manager will manage proposals, SoW's, change orders, approvals, and contracting workflows for assigned client accounts. In addition, The Senior Account Manager will assist in tracking and analyzing the metrics associated with our existing customer base.
We are looking for a candidate who is highly analytical, business savvy, excels at writing and project oversight, and can partner with key decision-makers to drive successful outcomes. The ideal candidate is a strong cross-organizational team player who can quickly process information from various sources under very tight deadlines.
Responsibilities Include
Develop a strong understanding of MentorMate, its offerings, and all new initiatives that impact proposal responses
Crafting and executing the strategy for engaging and growing each account
Proactively identify and drive sales opportunities within assigned account base
Identify and deliver healthcare related insights to clients with the intention of selling additional business and/or building relationships
Manage the entire workflow of contract renewals and additional business including contracts, proposals, RFPs, and estimates
Arrange and participate in technical and sales presentations to clients as needed
Build strong productive relationships with clients as well as internal partners to drive deal efficiency and meet revenue objectives
Key communicator role between clients and team leads
Responsible for ensuring enterprise class client and team experience
Provide strategic analysis such as margin analysis, account growth plans, travel plan costs, etc.
Assist with special projects as assigned
Position will require less than 20% travel
Curate and conduct quarterly business reviews with clients
Minimum Qualifications
BA/BS in Business Administration, Finance or related degree preferred
7+ years professional experience
5+ years vertical experience - priority will go to those who have worked in healthcare, finance/FinTech, or agriculture
Outstanding analytical skills, including ability to deliver reporting that informs strategic decisions
Outstanding communications skills: verbal, written, editing planning
Ability to handle difficult conversations on performance, costs, status, etc.
Strong executive presence and experience working with leadership teams
Proven ability to successfully manage engagements from start to finish
Ability to multitask, prioritize and manage changing priorities
Excellent cross-organizational skills, including the ability to influence without authority and communicate with senior executives
Strong interpersonal and relational aptitude, and team-oriented
Ability to adapt quickly to a changing environment
Discretion and a high-level of confidentiality are required in this role
Preferred Qualifications
Experience in a software or technical company desired
Experience working with offshore remote teams
Working knowledge of Hubspot (or similar platform)
Proficiency in Google applications
Why take this opportunity
Competitive Salary: Competitive base pay and opportunities for advancement
Work Where You Want: Choose to work remotely, in-office, or a combination of the two
Flexible Schedule: Maintain a healthy work/life balance
PTO & Holiday Pay: Generous time off and 8 paid company holidays
Medical, Dental, Vision: Attractive insurance packages for you and your dependents
Life & Disability Insurance: Automatic basic coverage with supplemental options
401(k): Save for your retirement with a company match on us
Referral Program: Bonus for referring employees
Volunteer Opportunities: Take part in regular charity and volunteer activities
MentorMate is a place of constant energy and personality. On the clock, we're technology experts and leaders that bring passion and knowledge to every project. Off the clock, we're an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.
Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Mentormate