Senior Account Manager

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

As a sales account manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

An Account Manager is a primary point of contact for customers. The account manager finds opportunities to increase sales while supporting the customer's overall satisfaction with KCS and our products.

In a senior account manager role, the employee will be responsible for training junior team members, acting as liaison with our UK billing teams and supporting trade show activity.

Key Responsibilities:

• Operating as the lead point of contact for any and all matters specific to your accounts

• Building and maintaining strong, long-lasting customer relationships

• Overseeing customer account management, including negotiating contracts and agreements to maximize profit

• Account Managers also answer client queries and identify new business opportunities among existing customers.

• Account Manager will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

• This role will act as liason with our UK teams in billing and collections.

• Training and mentoring new account management and sales team members is part of the role.

• Attending and supporting customer events and trade shows is expected.

Skills, Knowledge and Experience:

Essential

• Effective communication skills

• Proficiency with CRM software

• Have a general comprehensive knowledge of sales processes and goals

• Must possess excellent communication skills both oral and written and be skilled in "Selling via Phone" successfully

Special Conditions

The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

This role may require a medium amount of travel in North America

Company Info

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse. In the sales team, the position will work across all North American product lines.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid