Senior Account Manager

About HqOHqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.

HqO has been trusted to power 400 million square feet across 700 properties in 32 countries, and we're backed by some of the world's most prominent VC and real estate companies as we continue to grow rapidly across the world. We're driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we're the company for you.About the role

The Senior Account Manager role works to ensure that our customers are maximizing the value they are receiving from our products and services. We're dedicated to making our customers successful, and the Account Management team drives that success daily.

Account Managers work to drive value that leads to expansion, renewal, and customer satisfaction. You will focus on finding additional opportunities within current client accounts by establishing lasting relationships with key decision makers.What you'll doClient Relationship ManagementServe as the primary point of contact for key accounts, building and maintaining strong, long-lasting client relationships

Understand clients' business needs, objectives, and challenges to provide tailored solutions and recommendations

Conduct regular check-ins, business reviews, and strategic planning sessions with clients

Account Growth and RetentionIdentify and pursue opportunities for account growth and expansion within existing client portfolios

Develop and implement strategies to increase client satisfaction and retention

Work closely with the sales and product teams to ensure client needs are met and exceeded

Product Expertise and AdvocacyMaintain deep knowledge of our product offerings, features, and benefits

Provide clients with training, support, and insights on how to effectively use our solutions to achieve their goals

Gather and relay client feedback to the product development team to drive continuous improvement

Cross-Functional CollaborationCollaborate with marketing, sales, and customer support teams to ensure a seamless client experience

Participate in the development of marketing campaigns, sales strategies, and customer success initiatives

Represent the company at industry events, trade shows, and conferences to network and promote our solutions

What you bring

Bachelor's degree in Business, Marketing, Real Estate, or a related field5-7 years of experience in quota carrying account management or sales roles. Real Estate or PropTech experience preferable but not a must

Strong understanding of the current Real Estate landscape and market trends

Excellent communication, negotiation, and presentation skills

Comfortable working with senior stakeholders both internally and externally

Proven track record managing and growing client accounts whilst achieving sales targets

Ability to work independently and collaboratively in a fast-paced environment

Proficiency in CRM software and other sales management tools

How to apply

For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit