Senior Account Manager, Edassist

Bright Horizons Watertown , MA 02472

Posted 2 months ago

As a Senior Account Manager for EdAssist Solutions, you will be responsible for the satisfaction, retention and incremental business of our existing client base. You will effectively manage client relationships in order to ensure that the EdAssist program is successfully implemented. In this role, you will problem-solve unique situations, develop strong consultative relationships, and professionally represent the company to client partners.

What you will be doing:

  • Work with new clients as needed on all aspects of rolling out the program to an employee population

  • Ensure retention and satisfaction of assigned client base and delivery of incremental revenue from expanded relationships within this base

  • Responsible for overall client renewals and contract negotiation within agreed upon framework to meet or exceed yearly revenue goals from assigned client base

  • Establish and facilitate regularly scheduled meetings with assigned clients to discuss key success metrics and EdAssist campaigns. Deliver regular business reviews to each client.

  • Maintain a high level of client satisfaction through outstanding customer service as measured by periodic client surveys and feedback

  • Interface with EdAssist operations as needed to solve client issues/escalations and maintain satisfaction ratings

  • Develop an annual communications plan in partnership with each client and execute the plan by creating customized materials and attending client events such as benefits fairs to promote the program.

Job Requirements:

  • Bachelor's degree and 4+ years' of experience managing client accounts

  • Experience working on a client relations team

  • Strong client relationship management and communication skills

  • Ability to work well in a collaborative environment

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), and capable of learning new technology

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO English and EEO Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.


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Senior Account Manager, Edassist

Bright Horizons