Senior Account Manager, Consumer Solutions

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

The Senior Consumer Solutions Account Manager I is responsible for the delivery of exceptional service to our personal lines property and casualty clients. This position manages the clients exposure to risk and coordinates services for the development, retention and rounding of accounts. Typically assigned to the largest and/or most complex clients. May assist in preparing RFP responses. Typically reports to a department manager.

Primary Responsibilities:

• Functions independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modifications to clients' coverages.

• Provides exceptional customer service for assigned accounts, including correspondence, communication and meetings with customers, sales professionals and insurance carriers.

• Independently, or in partnership with sales professional(s) and marketing, manages new/renewal business strategy including the coordination of roles and the obtaining of information.

• Markets new and renewal business to appropriate carriers as needed or requested.

• Maintains accurate and up-to-date data in the agency management system according to agency workflows.

• Prepares summaries of insurance, schedules and proposals as needed for account review according to agency workflows.

• Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Inputs transactions to generate billing invoices. Ensures that policies are delivered and/or mailed to clients in a timely manner.

• Coordinates clients' needs with the support team regarding the issuance of binders and evidence of properties.

• Pursues prompt client payment in coordination with the sales professional. Requests cancellations from the carrier according to agency workflows.

• Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducting face-to-face meetings as needed.

• Interacts with others effectively and professionally by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.

• Maintains current knowledge of industry trends, new product information, legislation, coverages and technology.

• Provides guidance and direction to account associates and less experienced account managers as needed.

• Regular and reliable attendance required.

• Overtime work, as needed.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Typically has up to 7+ years of account management experience. Expert working knowledge of insurance brokerage industry including products, rating, underwriting, coverages and industry operations

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!

• Life and accident insurance

• 401(K) and Roth options

• Tax-advantaged accounts (HSA, FSA)

• Educational expense reimbursement

• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)

• Flexible work hours (availability varies by office and job function)

• Training programs

• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

• Charitable matching gift program

• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.