Senior Account Executive

Eversource Hartford , CT 06183

Posted 2 months ago

Check out this video and find out why our team loves to work here!

Establishes and maintains customer relationships with commercial and industrial customers as well as municipal and other customers as assigned. Positions Eversource as the highest performing providers of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders. Listens to customers, becomes knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues. Manages the delivery of Eversource products and services to increase revenue and meet customer needs. Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty. Serves as the primary point of contact and transacts all Eversource business with assigned major customers with a focus on customer service. Performs the more complex analysis of customer's energy management, use and needs; including, but not limited to, power quality and reliability issues, Energy Efficiency initiatives, rate, and billing analysis, as well as metering and recording strategies.

Essential Functions

  • Maintains account contacts and other pertinent information for all assigned customers. Enters data into automated (CRM) database systems.

  • Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders. Develops multiple points of contact and relationships with assigned customers.

  • Gathers information, probes, and analyzes customer needs, diagnoses customer service or equipment problems. Serves as team leader to create and provide customized options and solutions. Recommends priorities on how company resources will be allocated. Prepares and presents options and solutions to gain customer commitment. Arranges for the implementation of customer solutions and followup and provides technical assistance as needed.

  • Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals.

  • Actively supports Operating Company during storms, power interruptions or other emergencies. Serves as liaison to major customers and municipalities during emergencies.

  • Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes.

  • Anticipates and proactively reports, recommends, or initiates action to address situations or problems that may impact a customer.

  • Interprets federal, state, and local regulations and their impact on customer's electric utility related activities with assistance from legal, regulatory, and other relevant departments.

  • Participates in a leadership role in customer, trade ally, professional, civic, and community organizations and conferences, as deemed appropriate by management.

  • Takes lead with Transmission and/or Substation projects, with focus on keeping municipalities and assigned customers informed and updated.

  • Assists Community Relations department with program activities as appropriate.

  • Participates in support and monitoring of Company environmental and safety goals and initiatives.

  • Travel throughout the Eversource service territory may be required.


Technical Knowledge/Skill:

  • Demonstrates and exhibits ability to multi-task and work in a challenging environment to meet requests and expectations of multiple customers and company objectives in a timely fashion.

  • Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.

  • Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required.

  • Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.

  • Demonstrates and exhibits ability to apply company policies and procedures, technical, environmental, and engineering expertise in the areas of customer relations and energy utilization requirements.

  • Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience.

  • Demonstrates initiative and ability to make decisions based on logical assumptions and accurate information to achieve both company and customer satisfaction.

  • Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource's goals and objectives.

  • Demonstrates and maintains ability and understanding of Windows applications and software programs applicable to account executive positions.

  • Promotes Eversource's mission, organization, functional areas and resources, business strategies, Codes of Conduct, Business Ethics, Environmental and Diversity Policies.


  • Requires a bachelor's degree in Business, a related discipline, or equivalent relevant experience.


  • Eight (8) plus years of related experience in account management, engineering services, customer service, or other related industries.


  • Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

  • Must be available to travel between MA/CT/NH as necessary.


Eversource is recognized as one of the top utilities in the country specializing in energy efficiency solutions for our customers. Our team of energy experts work with residents, businesses, designers, and contractors across New England to advance clean energy solutions. We provide our customers with the expertise necessary to improve comfort, increase business performance, and lower energy costs. We are building the region's premier energy efficiency team and are seeking candidates from diverse backgrounds.

Why Eversource?

Serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire, and employing a workforce of more than 8,000 New Englanders, Eversource represents one unified company across three states.

The energy efficiency solutions provided by Eversource have received top honors from national organizations such as ENERGY STAR, American Council for an Energy Efficient Economy, and Northeast Energy Efficiency Partnerships. Come make a difference and work for an employer who is a leader in the industry. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth.

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Executive

Feefo Holdings Ltd

Posted 1 week ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 <p><strong>Location: Flexible </strong></p><p>Could you get clients on board with an award winning, world class technology platform? Are you excited by the idea of working in a fast paced, dynamic team to triumph over targets? Do you have previous experience in sales and are looking for upward mobility within a sales organization?</p><p>Feefo is a multi-award winning company, including most recently, the Financial Times 1000 award. We work with some of the best-known brands to harness the power of customer reviews to generate consumer insight, enhance online visibility, grow sales conversions and provide valuable customer insights and analysis.</p><p>As part of our continual growth, we are on the lookout for driven, self-motivated individuals with a proven track record in sales. You’ll have a willing ‘can-do’ attitude, be a charismatic champion on the phone and know your way around computer packages such as MS Office and Dynamics CRM.</p><p>Successful candidates will present mainly over the telephone or via web sessions, but will also get exciting opportunities to go out to meetings, attend industry events, seminars and exhibitions.</p><p><strong>Responsibilities</strong></p><p></p><ul> <li>Managing the sales process for new prospects, from initial contact through to closure.</li> <li>Dealing with customer enquiries face to face, over the phone or via email.</li> <li>Contacting prospective customers and discussing their requirements.</li> <li>Achieving all revenue targets &amp; objectives in line with the Business Plan.</li> <li>Working closely with the marketing team to produce any sales collateral required for the target market.</li> <li>Developing &amp; maintaining successful business relationships with all prospects.</li> <li>Planning and organising the day to ensure all opportunities are maximised</li> <li>Developing a full understanding of the business market place.</li> <li>Representing Feefo at industry events, seminars and exhibition, using opportunity to network and source leads.</li> </ul><p><strong>Requirements</strong></p><ul> <li>3 years experience of successfully selling SaaS solutions with knowledge of ecommerce.</li> <li>Experience of preparing and delivering presentations and a track record of consistently hitting and exceeding targets.</li> <li>Professional, articulate, Customer focused, excellent communication skills, highly motivated.</li> <li>Desire, personality and commitment to play a part in the growth of a market defining platform</li> </ul><p><strong>Benefits</strong></p><ul> <li>A competitive salary and excellent OTE average earnings that truly rewards over achievers.</li> <li>Competitive – individual and team challenges and incentives</li> </ul> Feefo Holdings Ltd Hartford CT

Senior Account Executive