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Establishes and maintains customer relationships with commercial and industrial customers as well as municipal and other customers as assigned. Positions Eversource as the highest performing providers of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders. Listens to customers, becomes knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues. Manages the delivery of Eversource products and services to increase revenue and meet customer needs. Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty. Serves as the primary point of contact and transacts all Eversource business with assigned major customers with a focus on customer service. Performs the more complex analysis of customer's energy management, use and needs; including, but not limited to, power quality and reliability issues, Energy Efficiency initiatives, rate, and billing analysis, as well as metering and recording strategies.
Maintains account contacts and other pertinent information for all assigned customers. Enters data into automated (CRM) database systems.
Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders. Develops multiple points of contact and relationships with assigned customers.
Gathers information, probes, and analyzes customer needs, diagnoses customer service or equipment problems. Serves as team leader to create and provide customized options and solutions. Recommends priorities on how company resources will be allocated. Prepares and presents options and solutions to gain customer commitment. Arranges for the implementation of customer solutions and followup and provides technical assistance as needed.
Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals.
Actively supports Operating Company during storms, power interruptions or other emergencies. Serves as liaison to major customers and municipalities during emergencies.
Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes.
Anticipates and proactively reports, recommends, or initiates action to address situations or problems that may impact a customer.
Interprets federal, state, and local regulations and their impact on customer's electric utility related activities with assistance from legal, regulatory, and other relevant departments.
Participates in a leadership role in customer, trade ally, professional, civic, and community organizations and conferences, as deemed appropriate by management.
Takes lead with Transmission and/or Substation projects, with focus on keeping municipalities and assigned customers informed and updated.
Assists Community Relations department with program activities as appropriate.
Participates in support and monitoring of Company environmental and safety goals and initiatives.
Travel throughout the Eversource service territory may be required.
Demonstrates and exhibits ability to multi-task and work in a challenging environment to meet requests and expectations of multiple customers and company objectives in a timely fashion.
Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.
Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required.
Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.
Demonstrates and exhibits ability to apply company policies and procedures, technical, environmental, and engineering expertise in the areas of customer relations and energy utilization requirements.
Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience.
Demonstrates initiative and ability to make decisions based on logical assumptions and accurate information to achieve both company and customer satisfaction.
Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource's goals and objectives.
Demonstrates and maintains ability and understanding of Windows applications and software programs applicable to account executive positions.
Promotes Eversource's mission, organization, functional areas and resources, business strategies, Codes of Conduct, Business Ethics, Environmental and Diversity Policies.
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Must be available to travel between MA/CT/NH as necessary.
JOIN OUR TEAM!
Eversource is recognized as one of the top utilities in the country specializing in energy efficiency solutions for our customers. Our team of energy experts work with residents, businesses, designers, and contractors across New England to advance clean energy solutions. We provide our customers with the expertise necessary to improve comfort, increase business performance, and lower energy costs. We are building the region's premier energy efficiency team and are seeking candidates from diverse backgrounds.
Serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire, and employing a workforce of more than 8,000 New Englanders, Eversource represents one unified company across three states.
The energy efficiency solutions provided by Eversource have received top honors from national organizations such as ENERGY STAR, American Council for an Energy Efficient Economy, and Northeast Energy Efficiency Partnerships. Come make a difference and work for an employer who is a leader in the industry. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth.
Number of Openings:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor