Senior Account Executive (Ces/Phv)

Caesars Entertainment Corporation Las Vegas , NV 89134

Posted 3 months ago


The Senior Account Executive's role is to act as the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Caesars' customers while proving real time coaching/mentoring and BDP for other team members. In this role, you will develop strategic relationships with customers for whom you direct account development and drive business to casino properties consistently converting sales activities into casino trips with a seamless hand-off to the on-property service team and assisting other team members in the success of the same. Senior Account Executives will exude an exceptional motivation to serve. As an intuitive and creative problem solver, you will constantly strive to delight our team members and guests and be confident in your ability to meet goals set forth by the management team. A Senior Account Executive will be responsible for balancing a book of business while providing real time coaching experience for team members.

DIRECTLY SUPERVISES: Casino Account (Sales) Executives


  • Responsible for the successful development of 5-10 Team members as it pertains to Relationship selling, effectively managing their book of business and their resources.

  • Responsible for providing immediate feedback to Casino Account Executives

  • Assist in the QA processes for the department and teams

  • Responsible for active and positive participation in strategic planning for the department

  • Provide ideas and execution of ideas to optimize the department

  • Responsible for developing and maintaining coded player block through direct mail, email, telesales, and leveraging databases.

  • Actively participates in telephone solicitation and coordinates personalized direct mailings

  • Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail, and customer point-of-service support to actively recruit VIP players

  • Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.

  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

  • Responds to and consistently meets the needs of customers and team members

  • Supports and cultivates new ideas and methods to deliver business solutions.

  • Identifies ways to increase efficiencies or improve product or service.

  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

  • Prepares project plans that aid in moving project forward.

  • Must be knowledgeable of all happenings on property and in market.

  • Keeps track of existing products/services and/or progress on new initiatives.

  • Develops skills to handle increasingly complex matters.

  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

  • Politely gives consistent, timely and accurate information and finds answer when unsure.

  • Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.


  • One to three years' experience casino/hotel, account management, sales, customer service, host, or telesales experience required (Experience with luxury brands preferred).

  • College degree or equivalent experience preferred but not required


  • Ability to think independently in making decisions to maximize customer service experience and program profitability.

  • Ability to effectively manage time and perform multiple tasks simultaneously.

  • Must be proficient with customer Point-of-Service systems.

  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

  • Excellent interpersonal skills required.

  • Must have excellent oral and written communication skills.

  • Must be able to listen and respond to visual and aural cues.

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business


Sales Excellence: Leveraging sales techniques to maximize performance

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty

Drive: Harnessing energy and passion to excel

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world

Influence: Engaging others to succeed

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Account Executive


Posted Yesterday

VIEW JOBS 1/22/2020 12:00:00 AM 2020-04-21T00:00 About Skillz: Skillz is driving the future of entertainment by accelerating the convergence of sports, video games and media for a booming mobile-first audience worldwide. The company's platform empowers mobile game developers and players with access to fun and fair for real prizes, shifting the paradigm to make esports accessible to anyone, anywhere. Skillz helps developers build multi-million dollar game franchises by turning content into competitive social gaming properties for the world's 2.6 billion gamers. The company has already worked with 13,000 game developers, leveraging its patented technology to host over 800 million tournaments for 18 million players worldwide. This year, Skillz was recognized as one of Fast Company's Most Innovative Companies and CNBC Disruptor 50 (for the second time). In 2018, Skillz was listed as one of Forbes' Next Billion-Dollar Startups and Entrepreneur Magazine's 100 Brilliant Companies. In 2017, Inc. Magazine ranked Skillz the No. 1 fastest-growing private company in America. The company is backed by leading venture capitalists, media companies, and professional sports luminaries, ranging from Liberty Global, Accomplice, Wildcat Capital, Telstra Ventures, and a founder of Great Hill Partners to the owners of the New England Patriots, Milwaukee Bucks, New York Mets, and Sacramento Kings. Who we're looking for: You are a veteran in the games industry, and are looking to bring revolutionary change to the games industry - making every mobile game an esport. You will be responsible for our most valuable relationships and accounts. You will be part of the core sales team, reporting to the VP Sales. You are trusted and known in the industry, are a strong advocate for developers, and carry an entrepreneurial drive. You have a strong track record of delivering results month over month, quarter over quarter. Responsibilities: * Your key objective is to prospect and sign new mobile game developers onto the Skillz platform * Navigate complex business development deal cycles with large enterprise organizations * Develop meaningful relationships with decision makers and influencers within the games industry * Be effective at presenting, objection handling, and offering solutions * Become an expert with the Skillz platform, mobile gaming at large, how the two interplay and how Skillz enhances gaming for players and game developers * Communicate effectively with prospects via phone, email and in-person * Have a high skill level of legal and contract proficiency * Achieve and consistently exceed monthly sales goals Requirements: * 5-10 years professional experience in sales, ideally for a technology company * Preference for backgrounds in Game Services: Monetization, Advertising, Analytics, Platform, Game Engine, Business Intelligence, SDK, Rewards * Track record of meeting and exceeding sales goals * Excellent quantitative, analytical and communication skills * Highly proficient in Salesforce, Powerpoint and Excel Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance. Skillz Las Vegas NV

Senior Account Executive (Ces/Phv)

Caesars Entertainment Corporation