Senior Account Executive (Ces/Phv)

Caesars Entertainment Corporation Las Vegas , NV 89134

Posted 3 months ago

JOB SUMMARY:

The Senior Account Executive's role is to act as the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Caesars' customers while proving real time coaching/mentoring and BDP for other team members. In this role, you will develop strategic relationships with customers for whom you direct account development and drive business to casino properties consistently converting sales activities into casino trips with a seamless hand-off to the on-property service team and assisting other team members in the success of the same. Senior Account Executives will exude an exceptional motivation to serve. As an intuitive and creative problem solver, you will constantly strive to delight our team members and guests and be confident in your ability to meet goals set forth by the management team. A Senior Account Executive will be responsible for balancing a book of business while providing real time coaching experience for team members.

DIRECTLY SUPERVISES: Casino Account (Sales) Executives

KEY JOB FUNCTIONS:

  • Responsible for the successful development of 5-10 Team members as it pertains to Relationship selling, effectively managing their book of business and their resources.

  • Responsible for providing immediate feedback to Casino Account Executives

  • Assist in the QA processes for the department and teams

  • Responsible for active and positive participation in strategic planning for the department

  • Provide ideas and execution of ideas to optimize the department

  • Responsible for developing and maintaining coded player block through direct mail, email, telesales, and leveraging databases.

  • Actively participates in telephone solicitation and coordinates personalized direct mailings

  • Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail, and customer point-of-service support to actively recruit VIP players

  • Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.

  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

  • Responds to and consistently meets the needs of customers and team members

  • Supports and cultivates new ideas and methods to deliver business solutions.

  • Identifies ways to increase efficiencies or improve product or service.

  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

  • Prepares project plans that aid in moving project forward.

  • Must be knowledgeable of all happenings on property and in market.

  • Keeps track of existing products/services and/or progress on new initiatives.

  • Develops skills to handle increasingly complex matters.

  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

  • Politely gives consistent, timely and accurate information and finds answer when unsure.

  • Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.

EDUCATION and/or EXPERIENCE:

  • One to three years' experience casino/hotel, account management, sales, customer service, host, or telesales experience required (Experience with luxury brands preferred).

  • College degree or equivalent experience preferred but not required

QUALIFICATIONS:

  • Ability to think independently in making decisions to maximize customer service experience and program profitability.

  • Ability to effectively manage time and perform multiple tasks simultaneously.

  • Must be proficient with customer Point-of-Service systems.

  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

  • Excellent interpersonal skills required.

  • Must have excellent oral and written communication skills.

  • Must be able to listen and respond to visual and aural cues.

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

CRITICAL COMPETENCIES:

Sales Excellence: Leveraging sales techniques to maximize performance

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty

Drive: Harnessing energy and passion to excel

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world

Influence: Engaging others to succeed

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness


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Senior Account Executive (Ces/Phv)

Caesars Entertainment Corporation