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Senior Account Director

Expired Job

Epsilon Rochester Hills , MI 48309

Posted 2 months ago

Qualifications

  • Direct and dedicated management of larger accounts

  • Owns daily client communications and directs staff and other functional departments

  • Supervises project briefs and writes creative briefs

  • Works with Strategy & Analytics to help set strategic vision for the account

  • Responsible for generation of SOWs and estimates as well as invoices and payment coordination

  • Develop and manage client relationships

  • Participate in client's marketing planning process

  • Ensure service levels and tactics are keeping with strategic goals and that service levels are met

  • Communicate reports, results, and proposals to client

  • Formulate account specific service tactics, utilizing team orientation

  • Manage the team's account service effort and increase efficiency of programs

  • Owns the data processing process, including directing the internal production data teams as to specific campaign requirements

  • Build team dynamic and chemistry across the day-to-day associates

  • Team management including reviewing utilization rates, participating in the hiring and recruiting process, and developing employees for career progression

  • Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan

  • Client leadership

  • Selects, develops, and evaluates personnel ensuring efficient operation of the function

  • Manages career paths by coaching and mentoring direct reports

  • Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness

  • Provide technical leadership in the organization

  • Collaborates with peers and reports on talent/performance management

  • Manages staff (including direct, indirect, and matrixed) and project timelines

  • Escalates critical issues to senior leadership appropriately

  • Develops best practices and champions them within the organization

  • Builds strong internal peer network

Knowledge & Skills

  • Superior understanding of the creative development process

  • Extremely organized with a tremendous recall for day-to-day activities

  • Superior project management skills

  • Exceptional conceptual thinking

  • Excellent communication skills, must communicate across internal teams and with clients

  • Superior understanding of direct marketing

  • Proven record of building long-term relationships

  • Superior strategic thinker

  • Exceptional workflow management

  • Expert knowledge of methodologies and digital technologies

  • Able to coordinate projects across functional teams

  • Able to communicate effectively with direct manager and upper management, and synthesize relevant information on key milestones, success criteria, and risks

  • Able to lead team without direct supervision

  • Able to solve complex problems and issues

  • Able to recognize and manage new business opportunities

  • Able to interact with customers, coach analysts and developers, and influence peers and management

  • Able to learn quickly and rapidly establish expertise with the company standard and client-specific solutions

Experience

  • Minimum of 15 years' experience in a related field

  • Significant leadership experience required

Education

  • Associate's or Bachelor's degree preferred

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance

Alliance Data is an Equal Opportunity Employer.

Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

#LI-SN1


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Senior Account Director

Expired Job

Epsilon