Selling Specialist

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Selling Specialist is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service. The Sales Specialist assists in the merchandising and maintenance of the floor and assists in training sales associates. The Selling Specialist is responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer. We are looking for a Selling Specialist who can build and maintain a solid customer base, following through clientele and wardrobe, as well as assist in training and growing sales associates. This position reports directly to the ASM Merchandising or Assistant Store Manager.

What You'll Do

• Assist customers in a timely, efficient and courteous manner delivering superior customer service.

• Utilize suggestive selling techniques to recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires

• Assist in product and sales training with sales associates

• Assist with merchandise selection, and merchandise returns

• Handle each register transaction professionally and in a friendly manner

• Knowledge of the sales floor and product. Articulate advantages, benefits and/or fits of various vendors

• Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, Sales Associate Email

• Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts

• Professionally handle phone calls and any customer service issues

• Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control

• Timely set-up and signage of promotional events

• Aware of inventory issues

• Identify and reduce shrink in department

• Assist store team with preparation and execution of annual inventory

What You Bring

• 2 years retail experience and 1 years customer styling experience

• Proven excellent customer service skills with a statistical track record in all areas of sales

• Excellent communication skills and be multitask oriented

• Strong organizational and problem solving skills

• Possess basic computer skills, ability to use cash register

• Ability to operate photographic and video equipment

• Capable of performing some lifting of up to 25 pounds

• Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits

• Disability Benefits

• Paid Parental Leave, Paid Family Leave, and Adoption Support

• Paid Time Off

• Retirement Savings Plan (401K) and Life Insurance

• Financial Solutions

• NMG Associates Core Discount of 30%

• Personal and Professional Development Opportunities

For more information, please click "Our Benefits" section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.