Selling - Poles - Account Specialist II

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Account Specialist II manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

• Contributes to the development of sales forecasts and targets.

• Assists with managing inventories, orders, and related transactions for assigned customers and territories.

• Maintains knowledge of all contractual and regulatory requirements of the customers.

• Verifies and posts details of business transactions to spreadsheets and databases.

• Investigates and resolves customer complaints and/or issues in an urgent manner.

• Reconciles report discrepancies and problems.

• Inputs customer and sales data into processing system according to company procedures.

• Reviews, balances, interprets, and corrects computer reports and submits to management upon request.

• Assists customers and other staff by answering questions related to accounts, procedures, and services.

• Monitor inventories in yards and may be responsible for Alliance customers as assigned.

• Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.

• Reviews all quotes and orders to ensure accuracy and timely submission.

• Monitors transactions to ensure compliance with both company and industry procedures and regulations.

• Ensures all proper paperwork is filed in customer folders to meet department policy.

• Participates in the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.

• May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate

• May be required to attend customer service events and field calls with limited overnight travel

• Participates and contributes to company safety program.

• Performs other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• The security of working for a company designated as an essential workplace

• Comprehensive total benefits package with 3 medical plans to choose from

• Several company-paid benefits including:

• Dental and Vision coverage

• Life insurance and Accidental Death & Dismemberment (AD&D) policies

• Long-Term Disability Coverage

• Access to a robust employee assistance program

• Competitive compensation

• Annual bonus program opportunity

• 401(k) savings plan with generous Company match (150% on the first 4% deferred)

• 2 weeks paid vacation and 9 holidays

• Career advancement opportunities

• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled

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Other details

• Job Family Sales

• Pay Type Hourly

• Min Hiring Rate $22.92

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• Tacoma, WA 98421, USA