Selling Experience Leader (Assistant Manager)

Petco Warwick , RI 02886

Posted 2 weeks ago

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Selling Experience Leader (SEL) is the key driver for the guest experience and leading a selling culture in the store. Through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The SEL is the champion and role model for all relationship building touch points with Petco guests. The SEL will mentor all store partners in the culture of selling and engagement to support and drive the customer experience. The SEL assists the General Manager in developing and managing a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assists in managing all aspects of the store's business in accordance with Petco operational standards and safety procedures. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

  • Responsible for successfully implementing a guest centric culture in the store by leading in the following areas, as well as all other projects/duties as assigned.

  • Provide an outstanding guest experience with each interaction.- Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.

  • Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions.

  • Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets.

  • Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.

  • Leads a "never out of stock" culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).

  • Ensure the weekly schedule is written effectively to maximize operational and selling floor coverage.

  • Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise.

  • Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.

  • Demonstrate and support a continuous improvement and growth mindset.

  • Demonstrate a keen and genuine interest in all kinds of animals.

  • Perform other duties as assigned and assume responsibility as Leader on Duty to drive selling engagement. Nature of Supervision: General instruction is provided by the General Manager on some, but not all tasks to be performed. Supervisory Responsibility:

  • The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store.

  • Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection. Work Environment: The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts: This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merchandise Assistant Manager

Dollar Tree

Posted 3 days ago

VIEW JOBS 2/26/2021 12:00:00 AM 2021-05-27T00:00 Job Description Responsible for assisting with merchandising and freight processing tasks that have been delegated and assigned by the Store Manager. Assist with the hiring, training and development of store associates as delegated by the Store Manager Principal Duties and Responsibilities: * Assist with all store functions and day-to-day store activities as directed by the Store Manager * Able to perform all opening and closing procedures in the absence of the Store Manager * Assist the Store Manager in protecting and securing all company assets, including store cash * Adhere to all policies and procedures including safety guidelines * Maintain a professional and friendly environment with customers, subordinates and supervisors * Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery * When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates * Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information * requests and any additional communications related to store activities as delegated by the Store Manager * Assist the Store Manager on the receipt and return of DSD merchandise * Follow the VIP and DSD Policies and Procedures * Assist Store Manager in the management of freight flow * Meet or exceed productivity standards * Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated * Assist the Store Manager in maintaining stockroom organization * Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis * Assist the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items * Assist the Store Manager in planning and implementing monthly Sales Planners Minimum Requirements/Qualifications * Prefer prior retail and management experience * Strong communication, interpersonal, and written skills * Ability to lift, bend and transport merchandise weighing up to 50lbs * Ability to work in a high energy, team environment Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: * Plexiglass guards at cash registers * Associates conduct home health screenings two hour prior to their shift * Managers conduct in-store health screenings of each associate prior to shift * Cleaning protocols that include hand sanitizer and supplies to clean throughout the day * Social Distancing by maintaining at least six feet between yourself and shoppers * Face masks and gloves for Associates to wear during their shifts Dollar Tree proudly offers our full-time store management Associates with an opportunity to earn a bonus each month if key performance goals are achieved. We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people. As we work towards a healthier future, we provide eligible associates with the following: Health and welfare programs including medical, pharmacy, dental, and vision Employee Assistance Program Paid Time Off Retirement Plans Employee Stock Purchase Program This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer. Job Description Responsible for assisting with merchandising and freight processing tasks that have been delegated and assigned by the Store Manager. Assist with the hiring, training and development of store associates as delegated by the Store Manager Principal Duties and Responsibilities: * Assist with all store functions and day-to-day store activities as directed by the Store Manager * Able to perform all opening and closing procedures in the absence of the Store Manager * Assist the Store Manager in protecting and securing all company assets, including store cash * Adhere to all policies and procedures including safety guidelines * Maintain a professional and friendly environment with customers, subordinates and supervisors * Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery * When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates * Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information * requests and any additional communications related to store activities as delegated by the Store Manager * Assist the Store Manager on the receipt and return of DSD merchandise * Follow the VIP and DSD Policies and Procedures * Assist Store Manager in the management of freight flow * Meet or exceed productivity standards * Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated * Assist the Store Manager in maintaining stockroom organization * Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis * Assist the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items * Assist the Store Manager in planning and implementing monthly Sales Planners Minimum Requirements/Qualifications * Prefer prior retail and management experience * Strong communication, interpersonal, and written skills * Ability to lift, bend and transport merchandise weighing up to 50lbs * Ability to work in a high energy, team environment Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: * Plexiglass guards at cash registers * Associates conduct home health screenings two hour prior to their shift * Managers conduct in-store health screenings of each associate prior to shift * Cleaning protocols that include hand sanitizer and supplies to clean throughout the day * Social Distancing by maintaining at least six feet between yourself and shoppers * Face masks and gloves for Associates to wear during their shifts Dollar Tree proudly offers our full-time store management Associates with an opportunity to earn a bonus each month if key performance goals are achieved. We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people. As we work towards a healthier future, we provide eligible associates with the following: Health and welfare programs including medical, pharmacy, dental, and vision Employee Assistance Program Paid Time Off Retirement Plans Employee Stock Purchase Program This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer. Dollar Tree West Warwick RI

Selling Experience Leader (Assistant Manager)

Petco