Selling Associate

Neiman Marcus Dallas , TX 75201

Posted 3 weeks ago

COMPANY OVERVIEW

For over a century, Neiman MarcusGroup has served the unique needs of our discerning customers by staying trueto the principles of our founders: to be the premier omni-channelretailer of luxury and fashion merchandise dedicated to providing superiorservice and a distinctive shopping experience in our stores and on ourwebsites. Neiman Marcus Group is comprised of the Specialty Retail Storesdivision, which includes Neiman Marcus and Bergdorf Goodman, and ourinternational brand, mytheresa.com. Our portfolio of brands offers thefinest luxury and fashion apparel, accessories, jewelry, beauty, and homedcor. The Company operates more than 40 Neiman Marcus full-line stores in themost affluent markets across the United States, including U.S. gateway citiesthat draw an international clientele. In addition, we operate 2 BergdorfGoodman stores in landmark locations on Fifth Avenue in New York City. We alsooperate more than 40 Last Call by Neiman Marcus off-price stores that cater toa value oriented, yet fashion minded customer. Our upscale eCommerce anddirect-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.comHorchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMGassociates works towards the goal of enabling our customer to shop any of ourbrands "anytime, anywhere, and on any device." Whether themerchandise we sell, the customer service we offer, or our investments intechnology, everything we do is to enhance the customer experience across allchannels and brands.

DESCRIPTION

The Sales Associate is responsiblefor driving sales, establishing and maintaining customer relationships bydelivering superior customer service. The Sales Associate assists in themerchandising and maintenance of the floor and corresponding stockroomarea. This position reports directly to the Assistant Store Manager orAssistant Store Manager, Merchandising.

  • Assist customers in a timely,efficient and courteous manner delivering superior customer service. Utilizesuggestive selling techniques

  • Assist with merchandise selectionand merchandise returns

  • Handle each register transactionprofessionally and in a friendly manner

  • Fulfill phone and online orders to support the omni-channel customer experience

  • Knowledge of the sales floor andproduct. Able to articulate advantages,benefits and/or fits of various vendors

  • Utilize available tools to fosterindividual and store sales: clientele books, clientele call campaigns, and

Sales Associate Email

  • Move and flow merchandiseautonomously. Maintain the flooraccording to company directed standards. Maintain department area by size/vendor/silhouette/color/price anddiscount

  • Professionally handle phone callsand any customer service issues

  • Follow policies and procedures formarkdowns, re-ticketing, sensoring, and inventory control

  • Timely set up and signage ofpromotional events

  • Aware of inventory issues

  • Identify and reduce shrink indepartment

  • Assist store team with preparationand execution of annual inventory

  • Perform other duties as required

QUALIFICATIONS

  • Sales Associates must be willing to work a flexible schedule based on business need including evenings, weekends and holidays.

  • Retail experience preferred

  • Excellent communication skills and be multitask oriented

  • Strong organizational and problem solving skills

  • Requires the ability to perform general math computations

  • Possess basic computer skills, ability to use cash register

  • Ability to operate photographic and video equipment

  • Capable of performing some lifting of up to 25 pounds

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Selling Associate

Neiman Marcus